Ticket Information

Booking fees explained

We have two options as a festival: Process tickets ourselves- which is fraught with complications- or let a specialist agency deal with it. It costs a great deal less in real terms to let a ticket agency do it, so whether it’s an ‘extra cost’ or within the ticket price, the latter option means more of the festival’s budget is spent on the festival itself.

We totally understand peoples’ frustration with booking fees. We have been very proactive in making sure you pay as little as possible. We have dealt with an independent agent (The Ticket Sellers) for many years to offer below-normal booking fees.

The booking fee per adult ticket covers the processing fee levied by the banks (about 2% of the whole order total), the VAT payable on the fee, the cost of providing and maintaining the online system to take your order, the ticket agency staff in the 24 hour call centre (and other business costs for the agency), providing the team that you will see at the gate when you arrive and all the electronic equipment used to process your E-Ticket on arrival.

E-Tickets

Using E-Tickets actually saves customers over £7500 in postage charges and a good few trees as there are no paper tickets printed. The above saving relates to the cost of postage which the customer would pay if we used postal tickets.

Proof of age

All attendees between the ages of 13 and 25 years may be required to provide proof of age at the gate to gain entry and avoid surcharges. This request would be to ascertain if the correct ticket has been purchased for attendees with child and teen tickets, or to ensure that an accompanying guardian is 21 or over.

Photo ID is essential, acceptable forms of ID include a photocopy of Drivers License or Passport (please do not bring genuine documents to the festival), plus the following cards [part of the PASS Scheme www.pass-scheme.org.uk]: CitizenCard, VALIDATE UK, Connexions Card, Young Scot.

Please note we will not allow unaccompanied teenagers to access the event, and proof of age will be essential.