TheTicketSellers (TTS) are our sole ticket agent.
24hr line: 0121 472 6688
Ticket(s) purchased will be confirmed via email on the day of purchase.
All e-tickets (and any applicable routing passes associated with the purchase of vehicle tickets) will be sent by email in early August, ahead of the festival.
If there is a change of email address subsequent to ticket purchase, it is the purchaser’s responsibility to update their account details with the ticket agent, to ensure receipt of e-tickets.
BOOKING FEES EXPLAINED
We totally understand peoples’ frustration with booking fees. We have been very proactive in making sure you pay as little as possible. We have dealt with our independent agent for many years to offer below-normal booking fees and we do not receive any “kick-back” on fees.
Fees on adult tickets are only £6.95 on all adult tickets or less than 4%.
Booking fees on instalment tickets are £7.95 – this extra pound is to cover the extra time taken to process numerous separate instalment payments.
The booking fees charged are from TheTicketSellers and cover the processing fees levied by their bank (about 2% of the whole order total), the VAT payable on the fee, the cost of providing and maintaining the online system to take your order, the ticket agency staff in the 24 hour call centre, providing the team that you meet at the gate and all the kit and technology used to process your e-tickets on site.
Using e-Tickets saves carbon and saves postage charges. Please look to bring you tickets in digital format if you can.
PROOF OF AGE
For the purposes of ticket purchases age on the opening day of the event is applicable.
All attendees perceived to be between the ages of 13 and 25 years may be required to provide proof of age at the gate to gain entry and avoid surcharges. This request would be to ascertain if the correct ticket has been purchased for attendees with child and teen tickets, or to ensure that an accompanying guardian is 21 or over.
Photo ID is essential, acceptable forms of ID include a photocopy of Drivers License or Passport (please do not bring genuine documents to the festival), plus the following cards [part of the PASS Scheme www.pass-scheme.org.uk]: CitizenCard, VALIDATE UK, Connexions Card, Young Scot.
Please note we will not allow unaccompanied teenagers to access the event, and proof of age will be essential.
See our Terms and Conditions for more information.