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Terms & Conditions

Last updated on 26th January 2020.

GENERAL INFORMATION

Please read all the information below carefully. We may amend these Terms & Conditions from time to time. Certain provisions of these Terms & Conditions may be superseded by expressly designated legal notices or terms: (a) located on particular pages at the website; or (b) notified to you, from time to time. You should check the website from time to time to review the then current Terms & Conditions, as they are binding on you.

This is where we explain what you agree to in the processes of purchasing and receiving confirmation of your tickets for Shambala Festival 2021 (the Festival). They include conditions of entry to site, site rules, use of images, terms of refund and deadlines. Terms and conditions do not affect your statutory rights.

The Ticket Sellers (TTS) are our sole ticket and resale agent. No other body is authorised to sell or resell tickets. Tickets will not be valid unless purchased from TTS.

Contact via: www.theticketsellers.co.uk

All tickets to the Festival available from TTS are sold as personal and revocable licenses on behalf of Kambe Events Ltd. Kambe Events Ltd reserves the right to change all, or any, arrangements concerning Shambala Festival without notice, nor with any obligation whatsoever to refund.

The event dates for Shambala Festival 2021 are from Thursday 26th of August 2021 to Monday 30th August. Provisionally the site and campsites open at midday and all public must leave site by midday on Monday. More detailed information and confirmation of opening times will be sent to ticket holders ahead of the event.

The purchase and retainment of tickets beyond the launch date of Shambala Festival 2021, the 18th January 2021, and subsequent entry onto the event site constitutes an acceptance by the purchaser and entrants of these terms and conditions, and an undertaking on the part of ticket holders to observe them.

In the event of any breach of these terms & conditions, Kambe Events Ltd, it’s staff and agents reserve the right, to cancel tickets, to refuse admission, to remove the holder, or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket(s).

Kambe Events Ltd reserves the right to refuse admission, charge additional surcharges if the incorrect ticket has been purchased and may conduct security searches of person and belongings on entry to the event to meet our duty of care and licensing conditions.

Kambe Events Ltd reserves the right to cancel tickets purchased for any reason.

SHAMBALA 2021 AND COVID-19

Following the cancellation of 2020’s event due to the Covid-19 pandemic, all customers will be bound by the updated terms and conditions for the 2021 Festival. It is expected that in order to adhere to conditions of license and maintain the paramount focus of Kambe Events on customer and crew safety, additional measures in relation to Covid-19 will be in place. The preparation, planning and mitigation of risk will be dynamic. Updates are to be expected, but we draw your attention to the specific and current clauses below.

Whilst we will make every effort to communicate any significant and specific changes to all, we again note it is the responsibility of ticket holders to check for updates to these terms and conditions. This is particularly encouraged ahead of the normal and maintained deadline for refunds – 4 weeks ahead of the event (see the “CANCELLATION, MISUSE AND REFUNDS” section below for more information on refunds).

  1. In light of the current COVID-19 pandemic, you understand that there are particular risks associated with attending any outdoor gathering (including the Festival).  We will take reasonable steps to comply with any relevant guidelines intended to reduce the spread of COVID-19 and we will make you aware of these measures. However, we cannot be responsible for the behaviour or health of other Festival attendees and cannot effectively ensure that no attendees at the Festival will have COVID-19. Accordingly, we will not be responsible if you catch COVID-19 at the Festival or for any illness or death of any Festival attendees caused by COVID-19.
  2. You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.
  3. To help us to reduce the spread of COVID-19, we ask that you:

a. do not attend the Festival if*:

    • you have tested positive for COVID-19 within 14 days of the commencement of the Festival;
    • you display any symptoms of COVID-19;
    • you live with somebody who displays symptoms of COVID-19 or who has tested positive for COVID-19 within 14 days of the commencement of the Festival; or
    • you are otherwise required to self-isolate.

*note that where there is a conflict between any of the provisions in this paragraph 3.a and any updated government guidelines, the updated government guidelines will apply where they are stricter than the provisions set out in this paragraph 3.a;

b. follow all guidelines and/or entry requirements notified by us to you and which will apply to your attendance at the Festival. This may include remaining in restricted groups or testing on entry or prior to attending the Festival.  We may be required to amend our guidelines before or during the Festival and ask that you comply with any updated guidelines notified to you;

c. follow all government guidelines (which may be updated from time to time);

d. provide your contact details and those of members of your booking party via our e-ticketing platform, to a member of Festival staff as directed upon entering the Festival, or if required download and use the government’s official COVID-19 tracing app, for the purpose of notifying you where you may have come into contact with somebody who has tested positive for COVID-19;

e. you will notify us if you test positive for COVID-19 after attending the Festival for the purposes of notifying other attendees who may have come into contact with you whilst at the Festival.

  1. You understand that you are fully responsible for all costs incurred in following all guidelines and/or entry requirements, including all government guidelines.
  2. You understand that we have the right, at our complete discretion, to:

    a. refuse entry to any attendee who we reasonably believe may display COVID 19 symptoms or who may not have followed government guidelines or our guidelines or entry requirements;

    b. require that any attendee leaves the Festival where we reasonably believe that they may not be complying with these terms or any of our or government guidelines in force in relation to COVID-19.

  3. If we are required to exercise a right in paragraph 5, you acknowledge and agree that we will not be obliged to refund you for your ticket and any other costs you have, or might incur.
  4. If you are unable to attend the Festival because of any of the reasons in paragraph a (or because of any updated government guidelines), provided that you supply to our ticketing agent, The Ticket Sellers, evidence in advance of the events as they reasonably require to support this, we will cancel your ticket and provide you with a refund of the same. We will not be liable for any additional costs incurred by you.
  5. If government guidelines mean that we need to operate a reduced capacity at the Festival in order for us to comply with those guidelines, you understand that we have the right, with regret, to cancel your attendance to the Festival. In the unfortunate event that we need to exercise this right, you acknowledge that the tickets that we cancel will be at our complete discretion and based on a ‘last sold first cancelled’ basis. In these circumstances, we will notify you as early as possible and refund to you the full amount of any tickets cancelled. We will not be liable for any additional costs incurred by you.

TICKETS & TYPES

All tickets are sold subject to availability and at the prices listed on the ticket page via our sole agent TTS.

Tickets are subject to agent booking fees and transaction charges applied by TTS.

The quantity of any and all tickets available and the volume that may be purchased by customers may be restricted wholly at the discretion of Kambe Events Ltd.

Ticket(s) will be confirmed via email from our sole agent TTS. Actual event e-tickets (and any applicable routing passes associated with the purchase of vehicle tickets) will be sent by email before the 6th of August 2021. If there is a change of email address subsequent to ticket purchase, it is the purchaser’s responsibility to update their account details with the ticket agent, to ensure receipt of e-tickets.

Due to the delay in going on sale date of the 2021 event there are no instalment plan tickets available for the 2021 festival. It is expected these will return in 2022.

All entrants to Shambala Festival 2021 must be within the correct age bracket of tickets on the opening date of the festival (26th August 2021). Identification checks will be in operation, refusal of entry or surcharges may be applied should a patron hold the wrong ticket type upon arrival to site.

Adult Tickets:

  • Adult
  • Shambala Express Adult
  • Shambala Cyclist Adult
  • Personal Assistant Adult

In order to help prevent fraudulent activity all types of tickets must be named as part of the booking process and contact details must be provided upon request. It is essential attendees supply unique details for each person ticket -. An email address, phone number and name for every person attending is required.

In the case of Child tickets and Under 5s tickets the minors name should be entered, but it is acceptable for parents / guardians on site to use their email address and phone number. Teen tickets must have unique details.

Once you have entered your “names on tickets” all details are editable by logging into your TTS account up to the point of redemption of any particular e-ticket. It is essential that all details are checked and regularly updated.

The Shambala Express Adult tickets include a £20 discount but must be purchased in conjunction with Shambala Express coach tickets. The discounted adult ticket is offered for coach travellers only and you must arrive on a Shambala Express coach. Shambala Express Adult tickets cannot be used or bought in conjunction with train station shuttle services. If a Shambala ticket holder does not arrive to the festival on the coach, right of admission may be refused, or a surcharge applied at the gate.

The Shambala Cyclist Adult tickets also include a £20 discount but must concurrently be purchased in conjunction with the booking of a Red Fox Cycling Guided Ride to Shambala. All Shambala Cyclist Adult ticket holders must arrive with an official Red Fox tour and bring proof of your tour booking to the event. If a cyclist ticket holder does not arrive to the festival as above, right of admission may be refused, or a surcharge applied at the gate.

Free Personal Assistant (PA) Adult tickets are available to attendees on PIP, DLA middle or higher rate allowances, CredAbility Access Card, evidence of being registered severely sight impaired and a recognised Assistance Dog ID Card. Free PA Tickets must be booked via TTS on 01214726688.

Eligibility for a PA Ticket does not entitle purchasers to a space in the Accessible Camping Area (ACA). The ACA is provided for those with mobility and/or other specific needs. Spaces must be booked in advance by 1st August using the application form HERE.

Spaces are limited, are issued on needs-based assessment and on a first come first served basis. Any eligible persons wanting to bring a camper van, or caravan, to the Accessible Camping Area must purchase the appropriate Accessible Camper Van Pitch ticket

Free coach travel is available for PAs accompanying attendees on the coach with PIP, DLA middle or higher rate allowances and those with a CredAbility Access Card and a recognised Assistance Dog ID Card.

Child & Teen Tickets:

  • Teen (15 – 17 years)
  • Child (5 – 14 years)
  • Under 5yrs (0 – 4 years)

All age conditions, on all ticket types apply to the day of opening of Shambala Festival, not the date of ticket purchase. Photographic proof of identification may be required and must be either a Driver’s License, Passport, or part of the PASS Scheme – www.pass-scheme.org.uk

Admission may be refused, or surcharges applied, if you arrive at the event with tickets of the wrong age bracket for the holder.

Teen tickets are valid for ages 15 to 17 inclusive ONLY. The lead adult purchaser is the assumed guardian and responsible adult for any under 18’s they purchase tickets for. Proof of age will be required at the gate on entry – see below for accepted ID. Teen tickets may only be purchased with, or in addition to an existing order of adult tickets, by an adult of 30 years or older. A maximum of two Teen tickets and a total of three minors (persons under 18) per qualifying adult may be purchased. All teens must be accompanied by their associated guardian upon entry to the festival.

Child tickets are valid for ages 5 to 14 inclusive. The lead adult purchaser is the assumed guardian and responsible adult for any under 18’s they purchase tickets for. Proof of age may be required on entry – see below for accepted ID. Child tickets may only be purchased with, or in addition to an existing order of adult tickets, by an adult of 21 years or older. A maximum of three Child tickets per qualifying adult may be purchased. All children must be accompanied by their associated guardian upon entry to the festival.

Under 5’s tickets are free of charge and valid for ages 0 – 4 yearrs inclusive. Under 5’s tickets must be booked and registered in advance.

Loco Parentis: In case of emergency, we need to ensure that we are able to care for under 18’s in their best interests and that may require us to take action immediately, for example medical treatment for a minor. Treatment may require permission from a legal guardian. It is the lead ticket purchaser’s responsibility for all tickets purchased for those aged under 18, to ensure that a person is identified as the responsible adult via the ticket system. This is done by associating the responsible adult for each under 18 ticket in the order, during the process of adding names and contact information to tickets, and the responsible guardian must:

  1. a) be ‘loco parentis’ for that child whilst at the festival site (this means they are legally entitled to make decisions for that child) in emergencies.
  2. b) have been given permission by the legal guardian of the child to act as loco parentis in emergencies.
  3. c) Be available throughout the festival on the phone number provided on the ticket system.

You agree to these conditions as part of the ticket buying process.

Recycling Bond Deposit Tickets:

It is a requirement that all orders which include an adult ticket(s) have a minimum of one refundable recycling bond ticket. This is regardless of the number of people tickets are contained within any particular order.

Recycling bonds are £10 in advance and may be subject to additional charges on the gate. Please make sure your order contains a recycling bond to avoid delays and surcharges on the gate.

The Recycling Bond is refundable, upon delivery of a bag of recycling to the designated onsite Recycling Exchange. If you sort your own recycling a full refund will be provided in the form a £10 account credit or cash refund, or a limited edition Festival Pack. You may also choose to ‘drop and go’ and not sort your rubbish. In this case a £5 refund in the form of an account credit or cash refund as available.

Please note that bags with recyclable and non-recyclable waste mixed will not be accepted. Instructions on recyclable waste can be found on the website, the festival program, and on the waste bags.

Those who do not redeem their deposit onsite will forfeit their deposit. It is the ticket holders’ responsibility to be aware of the opening times of the recycling centre, and deposits can only be redeemed onsite by taking the actions outlined above.

Shambala Express Coach Tickets:

All tickets and prices are inclusive of outward and return journeys, to and from the designated departure points. Please see the coach’s information on the Shambala Express page of the website.

Departure points available are:

  • Birmingham
  • Sheffield
  • London
  • Bristol
  • Brighton
  • Manchester

Full price tickets and child tickets for children under 15 years of age (0 -14 inclusive) are available.

All departures to site are on the Thursday of the event opening, with morning departures from all points and selected afternoon departures. It is the purchaser’s responsibility to ensure they have booked the correct departure point and time.

All coaches return from site to their departure points on the Monday after the festival – you are requested to be at the departure point 30 minutes prior to departure. Refunds will not be made if you miss your departure on either leg of the journey, nor does Shambala or Kambe Events Ltd have any obligation to secure alternate travel.

It is expected that Shambala Express travellers will be able to carry all their luggage personally. Luggage space is limited, and our coach stewards will refuse excessive baggage. Please pack sensibly – no trolleys, wheelbarrows, prohibited items, slabs of beer, bikes kitchen sinks etc! At the discretion of coach staff and stewards you may be asked to leave luggage behind.

Shambala Red Fox Cycling Guided Ride Tickets:

Guided ride tickets must be purchased in conjunction with an adult ticket for the event. A guided ride ticket alone does not provide access to the event. Cyclist Adult tickets are available and are priced £20 cheaper than corresponding adult ticket brackets.

Both, outward bound only cycle journeys (with coach travel return legs) and full return journey guided cycle tours are available.

Although Guided Ride tickets are booked via the Shambala website and TTS, Kambe Events (t/a Shambala Festival) are acting only as an agent for Red Fox Cycling and all guided ride tickets. All responsibility and liability for the rides rests with Red Fox Cycling.

Kambe Events Ltd / Shambala Festival are acting as a disclosed agent for all guided ride tickets that are provided by Red Fox Cycling. Please see the cycling pages of Shambala’s website the Red Fox website for more information and full terms & conditions.

Departure points available are:

  • Brighton
  • Bristol
  • London
  • Sheffield

Vehicle Tickets:

  • Car Park Pass (5m maximum length vehicle)
  • Camper Van Pitch (5m maximum length vehicle)
  • Large Camper Van Pitch (8m max length vehicle)
  • Accessible Camper Van Pitch (5m maximum length vehicle)
  • Motorbike Pass

All vehicles listed require a vehicle ticket to gain entry to site.

Compulsory additional charges apply to car and campervan passes, in the form of donations to balance carbon emissions. These donations are passed directly to Ecolibrium by TTS. A levy of £1.50 is applied for every car pass and £3.00 per camper van pass.

Once parked, it is not permitted to exit and re-enter with any vehicle, unless at the discretion of Kambe Events and staff members.

It is not permitted that cars are slept in during the event.

Camper van pitches are valid for converted live-in vehicles, or caravans only. Standard pitches are 6mx7m and large pitches 6m x 10m. Standard camper van pitches accommodate vehicles (or caravans) up to a maximum length of 5 meters and concurrently large pitches to a maximum of 8 meters.

All campervan pitches are valid for one camper van and one additional tent per pitch only. The vehicle and tent must fit within the pitch area, including guy ropes. A surcharge will be applied at the gate if you have an incorrect ticket.

Cars towing caravans should purchase a camper van ticket. No additional car pass is required, but you will be required to unhitch and park away from the pitch and your caravan.

Family & Quieter campervan passes, when available, indicate a greater distance from event sound sources, but it is not guaranteed there will be no noise.

No electricity hook ups are available.

Campervans are loaded sequentially on entry and we cannot guarantee that you can be placed near to friends who have arrived at a different time.

Ancillary Items:

All merchandise and ancillary items listed on the ticket page have prices that include P&P. All items will be despatched ahead of the Festival – unless otherwise stated at the point of sale. Water bottles and reusable coffee cups will be despatched asap by our team and are non-refundable, upon despatch. Normal consumer rights are not affected.

CANCELLATION, MISUSE AND REFUNDS

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Kambe Events Ltd has no obligation to refund any monies or exchange tickets should the programme be altered, or varied, for any reason.

Tickets are sold “subject to license” approval.

In the event of the unforeseen cancellation of the event, tickets may be transferable to a future event.

Only tickets bought via the official website and issued via our official agent are valid. Avoid disappointment and fraud – please do not buy or sell tickets from anywhere else (forums, eBay, Viagogo, Gum Tree etc). Tickets may not be transferred or re-sold except via our official ticket agent channel – TTS.

If tickets are found to have been listed, re-sold or transferred for profit, or commercial gain on any unofficial platform (for example being sold on eBay for more than the original face value), by anyone other than Kambe Events Ltd and their ticket agent TTS, they will be voided, the holder refused entry and all tickets in the purchasers’ order will automatically become non-refundable.

Under normal circumstances all Shambala Festival tickets are refundable up to 4 weeks ahead of the opening date of the event, excepting those expressly sold as non-refundable, or becoming non-refundable under circumstances specified in these terms and conditions.

Refunds within 4 weeks of the opening date of the event are discretionary and Kambe Events Ltd reserves the right to refuse.

Any refunds are face value of tickets purchase at the time and point of sale with via our sole ticket agent. All TTS fees including but not limited to booking, transaction fees and order protect customer insurance arrangements are non-refundable and outside of the scope of these terms and conditions. All ticket buyers should also review the TTS Customer T&Cs.

All refunds may be subject to £5 administration charge (per order), applied and retained by TTS.

All ticket and refund enquiries must be directed to the official ticket agent – The Ticket Sellers

Kambe Events Ltd is unable to accept any liability to replace any tickets lost, stolen, damaged or unauthorised use of e-ticket codes resulting from the sharing, deliberate or accidental, of e-tickets and barcodes by purchasers, after they have been received. NB. Once an e-ticket is used or ‘spent’, it becomes invalid and any further persons attempting to use an e-ticket or barcode will be rejected.

If an event of Force Majeure occurs which is outside the reasonable control of Kambe Events Ltd, Kambe Events Ltd shall notify the [other party / ticketholder] specifying the nature, cause and likely effect of the Force Majeure event. Kambe Events Ltd will not be deemed to be in breach of this Agreement (including cancelling the event) where such breach or failure to perform is as a result of a Force Majeure event.

“Force Majeure” means: (a) any cause preventing the Kambe Events Ltd  from hosting or staging the Event (in whole or part) or otherwise from entering the festival grounds due to any unavailability of the festival grounds or any actions or omissions of the festival grounds’ owner; and/or (b) where the following occurs or there exists a real likelihood or material threat of the following occurring: any other event, act, statute rule regulation or act of any government or any other legally constituted authority, non-happening, omission or accident (including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters acts of God, war (whether declared or not), threat of or preparation for war, terrorist activity, failure of public utilities or civil commotion, royal demise) beyond Kambe Events Ltd’s reasonable control.

SITE RULES

Site rules must be observed at all times. Site rules apply to all areas of the event including campsites and carparks.

They also include any published information (via email or on the website) such as Campsite Fire Rules (see info page on the website), personal conduct guidance i.e. acceptable noise levels and management of waste.

We reserve the right to eject individuals or groups, for the contravention of these site rules, or for any reason whatsoever at the discretion of Kambe Events staff, via the on site evictions process.

A valid ticket in an individual’s name, corresponding to the correct associated wristband must be worn by all patrons, public, crew and performer. Personal identification must be shown on request.

Anti-social, abusive, violent, threatening or predatory behaviours will not be tolerated. Eviction is at the discretion of Kambe Events Ltd and its staff team.

Shambala Festival and Kambe Events Ltd have a no drugs policy and reserves the right to search and eject anyone suspected of taking illegal substances or infringement of this policy. Our eviction policy also includes the use of nitrous oxide.

Any form of criminality will result in eviction, reporting to the police and any other relevant authorities. This includes theft and criminal damage, such as tagging or vandalism on site.

No glass is permitted on the festival site for safety reasons. Searches will be carried out on entry. Any items which are not allowed into the event should be left in the owner’s car and not brought into the festival. Glass identified during searches on entry will be confiscated and forfeited – this includes foodstuffs.

You may bring limited amounts of alcohol to site. The per adult the limit is up to 8 cans of beer or cider per person OR 1 litres of wine (no glass) OR half a litre of spirits. Excess alcohol will be confiscated and forfeited.

Smoking is not permitted in enclosed public spaces or buildings including toilets, tents and venues. This includes e-cigs and vaping.

Fires are permitted in campsites if off the ground, as long as they are attended and responsibly managed as per guidance issued. Fires are not permitted in any car parks or entertainment areas.

No animals may not be brought anywhere on site. (Registered guide dogs are an exception to this rule).

The use of drones or similar equipment for any reason is prohibited on or near the event without written permission from Kambe Events Ltd.

Items which you cannot bring to the festival:

  • Glass – We do not allow any glass on site for safety reasons
  • Non-personal or excessive amount of cigarettes and, or rolling tobacco (at the discretion of Kambe Events and staff)
  • Non-personal or excessive amounts of alcohol – 8 cans of beer / cider per person OR 1 litres of wine (no glass) OR half a litre of spirits is allowed per adult
  • Any items with an intention to retail without prior arrangement
  • Nitrous oxide
  • Sound systems, PA, lighting, projection or special effects equipment without express written approval from Kambe Events Ltd
  • Unauthorised goods with any Shambala logo or branding
  • Body piercing equipment
  • Candle flares, without written approval from Kambe Events Ltd
  • Floating sky lanterns
  • Fireworks
  • Generators
  • Lasers
  • Drones or other airborne apparatus
  • Gas bottles larger than 2.7 kg

OTHER

All attendees must adhere to the rules and regulations of the venue, the event organisers (Kambe Events Ltd) and of Shambala Festival.

It is possible that exposure to loud music may cause damage to hearing, please bring your own ear protection.

Please be aware that lighting effects including strobe lighting may be used.

It is the responsibility of attendees to check gate opening and closing times – which may change without notice. Ticket holders will not be admitted outside of these times.

Kambe Events bears no responsibility, nor can it refund any train tickets purchased by attendees via our Loco2 link. All arrangements are external and any dispute solely between purchaser and Loco2.

Re-entry of persons is subject to our exit and re-entry system, and re-entry is at the discretion of Kambe Events Ltd and its staff.

Kambe Events Ltd, Shambala Festival and our official agents can accept no responsibility for any personal property. Please do not bring unnecessary valuable items or excessive amounts of cash, as card payments are available on our bars and ATMs are on site.

Our photographers and videographers will be on site, capturing images and video recordings of the festival, including the audience. The audience has no rights to these images, and Kambe Events Ltd or any authorised third party is entitled to free use of these images and recordings in any reasonable manner without claim.

We store your personal data when purchasing tickets. This data will be treated in accordance with GDPR regulations and our Privacy Statement. We will not, unless we are legally compelled, release personal data to any third party. We may contact you with Shambala and Kambe related news and information.

Terms and conditions are subject to change at any time. We encourage you to review regularly for any changes.

ROAR – Right of admission reserved by Kambe Events Ltd and Shambala Festival at all times.

All of these terms and conditions are governed by English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Shambala’s Nudity Policy

Shambala’s policy on nudity aims to balance a supportive approach to an individual’s wish to feel free and safe to choose to be without clothes, and wider considerations about everyone’s comfort and safety. Shambala considers public nudity of a non-sexual manner to be natural. We welcome respectful [adult] nudity in the campsites and main outdoor festival areas in daylight hours, and of course in the Sauna and Spa areas at all times. As part of our general approach to sexual safety, and a commitment to ensuring everyone’s comfort, nudity is not permitted in indoor venues (other than activities such as talks or workshops where attendees are predominantly seated) or dense crowds due to the anonymity these environments provide for those who may not be acting respectfully or within the law.  Adult nudity is not permitted in the Children’s field (Playtopia) and Woodland Tribe Area’s.

Shambala’s Inclusivity Policy

We want Shambala to be a safer space and strongly believe that everybody has the right to enjoy the festival experience free from harassment, microaggressions, abuse or intimidation. We are committed to ensuring that Shambala is an inclusive space for communities targeted by discrimination such as racism, sexism, transphobia, ableism and homophobia. We welcome feedback on how we can improve on these efforts. Every person who comes to Shambala, be it crew, artists or audience has a shared responsibility to oppose discriminatory behaviours and promote inclusivity. This is a community and every body is welcome. 

THIRD PARTY SUPPLIERS

Additional services and supplies linked to the festival maybe offered by third parties. These are outside of the scope of these these terms and conditions that refer specifically to the tickets on offer through the Shambala website “Buy Tickets” page.

All responsibility and liability for any third-party supplies including but not limited to, boutique camping, Shambala Springs, onsite vendors, Bees Creche, Shambala Springs and Bush Camp rests with the supplier themselves.

The content below is presented for information purposes on behalf of the third-party suppliers listed;

  • Shambala Springs spa area is operated in its entirety by the independent supplier Moon Spa trading as Shambala Springs. Their full T&Cs can be found at point of sale.
  • Bees Creche are an independent agent providing creche services at the festival. Full terms and conditions may be obtained from the provider via the point of sale. It is however, noted that any guardian who has booked a session and realises their child cannot attend, must notify Bees Creche 24 hours before in order to attempt to refill that childs place. If we are able to fill your place, we will contact you to confirm a refund within two weeks of the festival ending. This does not apply in the case of the late collection of a child as set out in the Bee’s Creche Terms of Use. Refunds are subject to a £5 administration fee which will be deducted from any monies refunded. Under no conditions will there be part refunds. No refunds will be given out at the festival.
  • Bush Camp is an offsite experience provided by Chris Holland. Kambe Events Ltd and Shambala Festival does not accept any responsibility nor liability for children whilst under his care. Full terms and conditions may be obtained from the provider via the point of sale, but for reference some key elements are noted on behalf of Chris Holland here;
    • Bookings are made on a first come first serve basis on receipt of booking & consent form and payment.
    • Refunds can only be given if we (Bush Camp) are able to refill the booking. Requests for refunds must be 14 days before Bush Camp starts.
    • Refunds cannot be given if your child is returned to you during the camp for any reason.
    • You must be contactable for the duration of the bush camp by mobile phone.
    • In the unlikely event your child must be returned to site and you are un-contactable, your child will be handed to the lost child team on the festival site until we are able to gain contact.
    • The right to refuse a booking for any reason is reserved.