Frequently Asked Questions
Before you contact us with a query please read through the most common questions people ask us. We are a very small team and the less time spent on dealing with queries, the more time we have to make Shambala brilliant!
Q. Has the ticketing system changed?
A. Yes. To improve the speed of entry and for added security, we are using barcode etickets (to use on your phone or as print-outs) and airline style booking system – this means that each ticket, bought individually or as part of a group, requires you to fill in the details of all individuals, including children and teens. This also helps with welfare onsite, as we can contact guardians more easily in emergencies.
Q. I can’t find my Barcode!?
A. Please log into your account with TheTicketSellers and click on “E-tickets & Barcodes”. Here you will be able to download all your barcodes and also amend the names associated with individual barcodes.
Q. When does the site open and close
A. The campsites open Thursday at 2pm and the site closes at Midday Monday. There are a few bars and low key venues open on Thursday night, but the main entertainment happens on Friday, Saturday and Sunday. Thursday is for settling in!
Q. How do I find out directions / Where is the festival?
A. Shambala Festival is held on a beautiful country estate in Northamptonshire. The exact directions are given when you purchase a ticket and can be found in the text of the E-Ticket.
Q. Can I bring a Gazebo?
A. Only if you are a family in Family Camping (Blue and Purple campsites). All other campsites are strictly no gazebo’s, and the diligent Oxfam stewards will be politely removing them if erected.
Q. Can I still volunteer to get involved/ work at the festival?
A. Possibly! Deadlines for applications differ depending what you are looking at – check out the get involved and work with us sections of our website for more information.
Q. Is there a restriction on tent sizes?
A. YES! The site has a limited capacity, and so we have a strict policy of sensible/ normal sized family tents only. Please do not bring a 8/10 berth mega-tents as we simply do not have space.
Q. Oh no! I can’t make it, can I get a refund on tickets?
A. You can refund tickets up to 4 weeks ahead of the event. This is a Shambala specific exception to the normal T&Cs of our ticket agent. Refunds thereafter are discretionary, and you should contact the Ticket Sellers directly and NOT resell them in any other way. This encourages a secondary ticket market where the majority of tickets tend to be fake.
Q. I’m desperate for a ticket – should I buy one from eBay (or similar?).
A. Absolutely not – it is very likely to be a fake – there is no way to reliably verify that the ticket is genuine, as original purchasers are able to log into their account and change names as they wish. This means someone could in theory sell you a ticket with your name and then change it. Only tickets purchased from our official online sellers directly are valid. If you have bought an invalid ticket, you will not to gain entry.
Q. Can we have dogs on site?
A. We have a no dogs (or any other animals) policy, sorry.
Q. Can we have fires in the campsites?
A. Yes, but strictly off the ground. We also sell sustainable firewood onsite at a reasonable price, available at the Public Info Point
Q. Can I go back to the carpark to get more stuff after I have entered?
A. Yes – but you MUST have your wristband ‘zapped’ on exit to gain re-entry.
Q. Can I drive offsite during the festival?
A. No, we have a no re-entry policy for all vehicles as it has significant implications for successful traffic management and carpark capacities.
Q. Can I use the shuttle bus to go into town during the festival?
A. Afraid not – once in, you’re in.
Q. Do I need to book for the Family Campsite?
A. No, just turn up with some kids and settle in, but it is first come first served.
Q. Can campervans and tents camp together?
A. We are only able to allow one normal sized tent with each camper van in the Campervan Field, due to fire safety advice.
Q. How does the Recycling Deposit work?
A. Full details HERE
Q. Can I bring my own alcohol?
A. Yes; you can bring an amount ‘suitable for personal use’ – a slab of beer (e.g. 12 cans), up to 4 bottles of spirits (worth) and 3 litres per person. Please remember no glass is permitted onsite. Glass found during entry searches can be taken back to your car or will be confiscated and not returned.
Q. I’m due to work but now won’t be able to make it, can I reclaim my deposit?
A. Please refer this query to the third party team/organisation who you are booked to work with.
Q. Is there going to be a second ticket release
A. No, sorry.
Q. I still haven’t heard back about my application!
A. Most applications closed some months ago and we have made every effort to contact everyone who has applied directly with an answer either way. In some cases, due to spam filters on email accounts, they can go into spam. We’re sorry if you have missed an email.
Q. Can I swap my adult / teen tickets?
A. Sorry, this is not possible. We have fulfilled quotas for each ticket type and need to adhere to our licensed capacity.