Frequently Asked Questions

Before you contact us with a query please read through the most common questions people ask us. We are a very small team and the less time spent on dealing with queries, the more time we have to make Shambala brilliant!

Common Queries

Q. I’ve lost my password!
A. Please enter the email address you used to purchase tickets below and we will email you a link where you will be able to reset your password.

Q. I’ve lost my PIN Code!
A. Please log into your account on TheTicketSellers and click on E-tickets to see your 4-digit code HERE 

Q. When does the site open and close
A. The campsites open Thursday at 2pm and the site closes at Midday Monday. There are a few bars and low key venues open on Thursday night, but the main entertainment happens on Friday, Saturday and Sunday.

Q. How do I find out directions / Where is the festival?
A. Shambala Festival is held on a beautiful country estate in Northamptonshire. The exact directions are given when you purchase a ticket and can be found in the text of the E-Ticket.

Q. Are there any work/volunteer opportunities?
A. Yes! Go to the ‘Get Involved‘ page of the website and have a look.

Q. Oh no! I can’t make it, can I get a refund on tickets?
A. You can refund tickets up to 4 weeks ahead of the event. This is a Shambala specific exception to the T&Cs of our ticket agent. No refunds can be given for any reason after this time.

Q. Can we have dogs on site?
A. We have a no dogs policy, sorry.

Q. Can we have fires in the campsites?
A. Yes, but strictly off the ground. We also sell sustainable firewood onsite at a reasonable price.

Q. Can people arrive separately on the same PIN code?
A. Yes – each person is checked off as they arrive.

Q. Do I need to book for the Family Campsite?
A. No, just turn up with some kids and settle in!

Q. Can vans and tents camp together?
A. We are only able to allow one tent with each Live-In Vehicle in the Vehicle Camping Field.

Q. How does the Recycling Deposit work?
A. Full details HERE