Terms & Conditions

Last updated on 1st October 2025

Dragonfly Camping Fields and Electrical Hook-ups sections added on Wednesday 25th November 2025.

GENERAL

“Shambala Festival”, “Us”, “We”, “Our” means Kambe Events Ltd and/or its representatives, employees and subcontractors.

Please read all the information below carefully.These T&Cs are subject to change from time to time in our sole discretion and We will notify you by posting the amended T&Cs to the Event website. The purchase and retainment of tickets beyond the ticket launch date (3rd October 2025) of Shambala Festival 2026 constitutes an acceptance by the purchaser and entrants of these terms and conditions, and an undertaking on the part of ticket holders to observe them.

Please check the FAQs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

Terms and conditions do not affect your statutory rights.

All of these terms and conditions are governed by English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Humanitix is our sole and official public ticket agent for Shambala Festival.

No other body is authorised to sell or resell public tickets. Public tickets will not be valid unless purchased through Humanitix. Please see the “Cancellation, Misuse, Refunds and Resale” section below for more information.

Tickets are non-refundable after purchase.

All tickets to the Festival are sold as personal and revocable licenses on behalf of Kambe Events Ltd. Kambe Events Ltd reserves the right to change all, or any, arrangements concerning Shambala Festival without notice, nor with any obligation whatsoever to refund.

The event dates for Shambala Festival 2026 are from Thursday 27th of August to Monday 31st August 2026. The site and campsites are scheduled to open at midday on Thursday and close at midday on Monday. Ticket holders will not be admitted outside of these times. More detailed information and confirmation of opening times will be sent to ticket holders ahead of the event. It is the responsibility of ticket holders to check gate opening and closing times – which may change without notice.

All ticket holders must adhere to the rules and regulations of the venue, the event organisers (Kambe Events Ltd) and of Shambala Festival.

It is possible that exposure to loud and excessive music may cause damage to hearing, please bring your own ear protection.

Please be aware that special effects including, but not limited to, pyrotechnics, lasers, strobe lighting and smoke machines may be used in performances.

Kambe Events Ltd, Shambala Festival and our official agents accept no responsibility or liability for personal or property damages, losses, injuries or illness sustained at this event, other than caused as a result of our negligence.

You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.

Our photographers and videographers will be on site, capturing images and video recordings of the festival, including the ticket holders. By entering the site, you give your express consent to your likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time, including CCTV, filming for crime management or security purposes and/or for marketing. The audience has no rights to these images, and Kambe Events Ltd or any authorised third party is entitled to free use of these images and recordings in any reasonable manner without claim.

We store your personal data when purchasing tickets. This data will be treated in accordance with GDPR regulations and our Privacy Statement. We will not, unless we are legally compelled, release personal data to any third party. We may contact you with Shambala and Kambe related news and information.

ROAR – Right of admission is reserved by Kambe Events Ltd and Shambala Festival at all times.

Kambe Events Ltd reserves the right to refuse admission or charge additional surcharges if the incorrect ticket has been purchased.

Kambe Events Ltd reserves the right to cancel tickets purchased for any reason.

In the event of any breach of these terms & conditions, Kambe Events Ltd, its

staff and agents reserve the right to cancel tickets, to refuse admission, to remove the holder, or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket(s).

TICKETS & TYPES

For the avoidance of doubt, any reference to tickets within the terms and conditions relate to public tickets for Shambala Festival 2026.

All tickets are sold subject to availability and at the prices listed on the ticket page, via our sole agent Humanitix.

Tickets are subject to agent booking fees and transaction charges applied by Humanitix. The quantity of any and all tickets available and the volume that may be purchased by customers may be restricted wholly at the discretion of Kambe Events Ltd.

Ticket(s) will be confirmed via email from Humanitix. All purchased tickets will be sent by email in early August.

In order to help prevent fraudulent activity, the ticket purchaser is required to provide personal details for each person ticket as follows: Email address, phone number and full name.

If there is a change of personal details subsequent to ticket purchase, it is the purchaser’s responsibility to update their details with the ticket agent, Humanitix, via bookings@humanitix.com.

Where ticket types are related to a specified age bracket, all entrants to Shambala Festival 2026 must be the correct age for the ticket type on their date of entry to the Festival. Identification checks will be in operation, and refusal of entry or surcharges may be applied should a Ticket Holder hold the wrong ticket type upon arrival to site.

ADULT TICKETS

All types of adult tickets for the Festival in 2026 provide full access for the duration of the event.

Adult Weekend Green Traveller Tickets

In order to qualify for the discounted Green Traveller Adult Weekend tickets, they must be purchased in conjunction with any one of the following travel tickets:

Shambala Express (Coach ticket)
Rail Traveller (Shuttle Bus ticket)
Red Fox Cycling Tour (Cycling tour ticket)

The discounted Weekend Green Traveller tickets are only valid with arrival on the designated form of transport. Failure to present evidence* of one of the below on arrival may result in admission being refused, or a surcharge applied at the gate.

*Evidence required to validate Green Traveller tickets on arrival to the festival:

Rail Traveller: Presentation at the point of entry of a valid train ticket to Market Harborough or Long Buckby rail stations, for the same day as entry.
Shambala Express Coach: Arrival to site on an official Shambala Express Coach
Red Fox Cycling: Arrival to site on official Red Fox Cycling Tour (group)

All ticket holders travelling by rail are responsible for all aspects of their rail travel and arrangements. The Festival can not accept any liability for disruptions to these arrangements whatsoever.

Young Adult Weekend Ticket

A Young Adult ticket is available for persons aged 18 to 25 years inclusive. All Ticket Holders using this ticket type must be within the correct age bracket on the date of entry to the Festival. Identification checks will be in operation, refusal of entry or surcharges may be applied should an attendee not be within the correct age bracket.

Elders Weekend Ticket

An Elders ticket is available for persons aged 70 years and over. All ticket holders using this ticket type must be within the correct age bracket on their date of entry to the Festival. Identification checks will be in operation, and refusal of entry or surcharges may be applied should an attendee not meet the required age criteria.

Child & Teen Weekend Tickets

Teen (13 – 17 years)
Child (5 – 12 years)
Under 5yrs (0 – 4 years)

The ages stated on ticket types apply to the age of the ticket holder on the day of entry to the event, not the date of ticket purchase. Photographic proof of identification may be required and must be either a Driver’s License, Passport, or part of the PASS Scheme – www.pass-scheme.org.uk

Admission may be refused, or surcharges applied, if you arrive at the event with tickets of the wrong age bracket for the holder.

All Teen or Child ticket holders (Minors) must be accompanied to the event by an adult ticket holder who is assumed to be their Guardian and can act in Loco Parentis for the Teen or Child. Unaccompanied Minors will not be permitted to enter the event and their ticket will be void.

· A ‘Child’ or ‘Under 5’ ticket holder’s Guardian must be at least 21yrs of age and can be Guardian to a max 3 children.

· A ‘Teen’ ticket Guardian must be 30yrs or over of age and can be Guardian for a maximum of 2 Teen tickets (3 Minors in total)

Under 5 tickets are free of charge and valid for ages 0 – 4 years inclusive. Under 5s tickets must be booked and registered in advance.

For Teen, Child and Under 5s tickets, the Minor’s name, and the contact name and phone number of the Guardian is required as part of the ticket booking process.

Loco Parentis: in order to satisfy our safeguarding conditions, the nominated Guardian must:

be ‘loco parentis’ for that child whilst at the festival site (this means they are legally entitled to make decisions for that child) in emergencies,
have been given permission by the legal guardian of the child to act as loco parentis in emergencies,
be available throughout the festival on the phone number provided on the ticket system.

You agree to these conditions as part of the ticket buying process.

Dragonfly Camping Upgrade tickets

Dragonfly Camping wristbands upgrades are valid for 1 adult per wristband, and must be purchased in addition to a festival Adult Ticket.

Each adult wristband includes up to two under-18s (children or teens) for free.

Dragonfly camping has a designated car park. You must purchase a general parking ticket to use this car park, and will be allocated Dragonfly parking prior to the event.

Dragonfly is not available for Camper Vans.

Unless you have purchased accommodation within the Dragonfly Camping field, you will need to bring a tent to camp in this area. The services and amenities provided within Dragonfly Camping are for the exclusive use of Dragonfly Camping wristband holders.

ACCESSIBILITY SERVICES AND TICKETING

Shambala provides accessibility services and facilities for use by ticket holders. Many services must be booked in advance to ensure adequate planning of infrastructure and service management.

Application for Use of Accessibility Services – Deadline 1st July

Applicants should secure their person ticket, then apply for accessibility services via the Accessibility Application form located on the Shambala website, before July 1st each year. Applications made after this time will be accommodated where possible but we cannot guarantee that services or tickets will be available. We are not able to accommodate services requests that have not been booked and confirmed prior to arrival.

Accessible Camping Area (ACA) use and Accessible Camper Van Tickets

Pitches in the ACA must be booked in advance via the Accessibility Application form and are issued on needs-based assessment and first come first served basis. Groups can be accommodated, where space allows, if requested before 1st July. All pitches accommodate a large camper van (8m maximum vehicle length) or a tent (6 berth maximum size) as standard. Pitches are allocated in advance to suit applicant requirements. Any awning or additional structure must fit within the boundary of the pitch including any guy ropes. Cars or non-converted vans are not permitted within the ACA. All camper vans must remain static once parked. Whilst Kambe cannot prevent vehicles from leaving the event site during the event, campervan re-entry is not permitted under any circumstances.

Following successful application, ACA campervan tickets will be made available for purchase.

Accessible Parking and Accessible Camper Van Tickets

Accessible vehicle tickets must be booked in advance via the Accessibility Application form. Accessible parking areas are intended for disabled ticket holders or those with mobility issues. Friends or assistants are asked to use standard car parking areas.
Accessible Camper Van tickets can be used in other campsite areas outside of the ACA by prior booking and arrangement.

Free Vehicle and Assistant Tickets for Eligible Attendees

Kambe Events Ltd provide free Accessible Camper Van Tickets, Accessible Parking Tickets, Shambala Express tickets or Personal Assistant Tickets to eligible attendees who can evidence one of the following:

receive Middle or Higher Rate DLA
receive Personal Independence Payment (PIP)
receive Attendance Allowance
have a Nimbus Access Card
have a recognised Assistance Dog ID Card
have a certificate of visual impairment
are registered as d/Deaf

Attendees should apply and submit evidence via the Accessibility Application form and are not required to have purchased standard versions of tickets in advance. After 1st July we cannot guarantee space or tickets will be available.

Personal Assistant Tickets

Free Personal Assistant (PA) Adult tickets are available to eligible attendees. Free PA Tickets need to be requested once standard attendee tickets have been purchased, using the Accessibility Application form link on the “Personal Assistant” accessibility page.

PAs are expected to travel and arrive with the person they are supporting. For further information please contact accessibility@shambalafestival.org.

Eligibility for a PA Ticket does not necessarily entitle ticket holders to a space in the Accessible Camping Area (ACA) and associated vehicle parks.

Free Transport Assistance

Onsite Transport Assistance is a dedicated service for disabled attendees only, and needs to be pre-booked prior to the event, via the Accessibility application form.

RECYCLING BOND DEPOSIT TICKETS

It is a requirement that all orders which include adult ticket(s) have a minimum of one £25 refundable recycling bond ticket. This is regardless of the number of people tickets contained within any particular order. This is mandatory at the ticketing point of sale.

The Recycling Bond is refundable upon delivery of a bag of recycling to the designated onsite Recycling Exchange. Please note that bags with recyclable and non-recyclable waste mixed will not be accepted. Instructions on recyclable waste can be found on the website, in the festival programme, and on the festival app. A full refund will be provided in the form of a £25 credit or debit card refund to the booker’s account.

Those who do not redeem their deposit onsite will forfeit their deposit. It is the ticket holders’ responsibility to be aware of the opening times of the recycling centre, and deposits can only be redeemed onsite by taking the actions outlined above.

Shambala Express Coach Tickets:

All tickets and prices are inclusive of outward and return journeys, to and from the designated departure points.

Departure points available are:

Birmingham
Sheffield
London
Bristol
Brighton
Manchester

Child Shambala Express Coach Tickets apply to ages 0 – 15 years. Under 16s must be accompanied by an adult to use this service, and ID may be required.

All departures to site are on the Thursday of the event opening, with morning departures from all points and selected afternoon departures. It is the ticket holder’s responsibility to ensure they have booked the correct departure point and time.

Our coach services are non wheelchair accessible. Ticket holders with accessibility considerations should advise coach staff on arrival.

All coaches return from site to their departure points on the Monday after the festival – you are requested to be at the departure point 30 minutes prior to departure. Refunds will not be made if you miss your departure on either leg of the journey, nor does Kambe Events Ltd have any obligation to secure alternate travel.

Luggage space on the Shambala Express coaches is limited; it is expected that travellers only bring as much as they can carry without assistance from coach staff. Excessive baggage may be refused at the discretion of coach staff and stewards and you may be asked to leave luggage behind. Bicycles are not permitted.

Shambala Rail Shuttle Bus Tickets:

A Rail Station Shuttle Bus will operate for transfers from Market Harborough and Long Buckby rail stations to the festival site on Thursday and Friday only, and returning on Monday. These shuttle services operate on a rolling first come first served basis with services every 15-60 minutes dependent on demand.

The Rail Station Shuttle Bus service is available to all ticket holders. Tickets may be purchased in advance, with or without a Green Traveller ticket, or on the day. Tickets bought on the day will be priced as single journeys.

Information about the service will be updated periodically on the Shambala website travel pages.

Under 16s travel for free, and must be accompanied by an adult to use this service. ID may be required.

Shambala Red Fox Cycling Guided Ride Tickets:

Guided ride tickets must be purchased in conjunction with an Adult Weekend Green Traveller ticket for the event. A guided ride ticket alone does not provide access to the event. Both an outward and a return journey ticket are available for purchase. Book an Outward Journey Only and make your own way home, or book a Return and take a Red Fox coach back to your departure city.

Departure points available are:

Bristol
London

Kambe Events Ltd / Shambala Festival are acting as a disclosed agent for all guided ride tickets that are provided by Red Fox Cycling. Please see the Red Fox website for full terms & conditions. All responsibility and liability for the rides rests with Red Fox Cycling.

VEHICLE TICKETS

Car Pass (5m maximum length vehicle)
Camper Van Pitch (6m maximum length vehicle)
Large Camper Van Pitch (8m max length vehicle)
Accessible Camper Van Pitch (8m maximum length vehicle)
Motorbike Pass

All vehicle types require a vehicle ticket to gain entry to the site and are sold subject to availability.

A fee of £1.50 is applied for every car pass and £3.00 per camper van pass to balance carbon emissions. These fees are included in the face value price of the ticket and are donated in full to our partner onboard:earth.

Cars

Car passes should be purchased in advance. The availability of on-the-day sales is not guaranteed and any sold will be subject to significant additional charges.

Motorbikes

Motorbike tickets must be purchased in advance, and are subject to availability. Shambala does not offer hard-standing parking.

Camper Van Pitches

Camper van pitches are valid for the following vehicle types/combinations only:

Converted live-in vans
Car + caravan or trailer tent
Vehicles fitted with roof-top tents

Pitch Sizes:

Camper Van Pitch (Under 6m length vehicle) 6 x 7m
Large Camper Van Pitch (8m max length vehicle) 6 x 10m

All camper van pitches are only valid if the vehicle fits within the maximum length stated on the ticket purchased, surcharges may apply if the vehicle is longer than the maximum stated on the ticket.

In General Campervan Camping, awnings are the only additional structures authorised. These must fit within the boundary of your pitch, including any guy ropes, otherwise the campsite management team will request that you move or remove them. Kambe retains the right to remove awnings that exceed the pitch boundary, intrude into firelanes, cause a concern for safety i.e in the event of adverse wind/weather.

Any other cars and other non-converted vans (including SUVs and pick-up trucks) do not comply with our definition of a live-in vehicle and are strictly not permitted into camper van fields. Entry will be refused, purchased tickets will be non-refundable and surcharges may apply for correct ticketing.

Attendees bringing cars towing caravans/trailer-tents should purchase a camper van ticket and display the vehicle ticket inside the towing car/vehicle. You will be required to unhitch and remove the car to dedicated car parking away from your caravan immediately on arrival to your pitch.

Family camper van camping indicates closer proximity to family camping and services, it does not mean the area is quiet or has no noise. Family Campsite residents are asked to ensure low noise from their own campsites after 10pm (22:00hrs).

Family camper van tickets permit 1 x small tent, awning or gazebo to accompany the vehicle within the pitch. Awnings, tents and gazebos must fit within the boundary of your pitch including any guy ropes, otherwise the campsite management team will request that you move or remove them. Kambe retains the right to remove awnings, tents and gazebos that exceed the pitch boundary, intrude into firelanes, cause a concern for safety i.e in the event of adverse wind/weather.

All camper vans must remain static once parked. Whilst Kambe cannot prevent vehicles from leaving the event site during the event, campervan re-entry is not permitted under any circumstances.

It is not permitted that any cars are slept in during the event.

No electricity hook ups are available.

Camper vans are parked sequentially in fields on arrival. Those wishing to camp together must arrive together. Large and standard-sized camper van pitches are located in separate areas.

Electrical Hook-ups

A limited number of electrical power supplies are available to purchase for £125 per vehicle.

This provides 1 x 16amp electrical connection per pitch from a distribution point. You are responsible for bringing a minimum of IP44 rated outdoor connectors and cables for your own use. These will not be supplied by the festival. These need to be in good working order.

Power connection is for one single connection only, and not to be shared with non-purchasers. Any sharing will result in the termination of the power supply to your pitch, without a refund.

Electric hook-ups pitches will be located within a general camping area in Campervan Camping, and not available for Family Camper Van field. Families are welcome within this area.

Pitches are allocated as camper vans arrive, and cannot be reserved for groups adjacent to each other.

Instalment Payments:

Instalment plans are available for all ticket types through Humanitix. Payment plans are applied to your whole order (basket-based) rather than to individual tickets.

You can select from one of the following options, provided the final payment can be completed before Monday 6th July 2026:

Pay Monthly – Monthly payments prior to the final date, spread across the number of months remaining available at the time of purchase (minimum of 2 monthly payments).
Pay in 5 – A set of 5 monthly payments, provided the last instalment can be completed before the final date.
Pay in 3 – A set of 3 monthly payments, provided the last instalment can be completed before the final date.

When you choose a plan, your payment schedule will be shown to you automatically at checkout.

All payments are automated. It is your responsibility to ensure your nominated card remains valid and has sufficient funds for each scheduled payment. You can update your card details at any time via the “Manage Order” link in your Humanitix confirmation email.

If a payment fails, you risk your order being cancelled and any non-refundable amounts (including booking fees, cancellation fees, and applicable layby fees) will be forfeited. Please refer to the full Humanitix Payment Plan Terms below for details.

Humanitix Payment Plan Terms (External)

The following terms apply when you choose to pay for your ticket(s) through a Payment Plan on the Humanitix platform. These are provided by Humanitix and cannot be modified. By opting into a Payment Plan, you agree to these terms in full.

1. Overview
The Payment Plan allows you to pay for your order over a series of scheduled instalments. You’ll be charged an initial payment at the time of purchase, followed by automatic charges to your nominated card on the dates shown in your payment schedule.

2. Initial Payment Breakdown
Your first payment will include:

A deposit, which is refundable only in accordance with the event’s refund policy;
A cancellation fee, which is non-refundable;
Any applicable booking fees, which are also non-refundable;
The first instalment of your order total (including any applicable layby fees for using a payment plan, evenly distributed across instalments).

The cancellation fee and booking fees together are referred to as the non-refundable amount.

3. Refunds
All refunds are governed by the refund policy of the event, as determined by the event organiser (Host). Humanitix is not responsible for issuing or approving refunds unless stated otherwise by the Host. If the Host’s policy allows for a refund, only eligible amounts (excluding the non-refundable amount) may be returned to you.

No part of the layby fees, cancellation fee, or booking fee will be refunded.

4. Your Responsibilities
It is your responsibility to ensure:

Your card remains valid and has sufficient funds for each scheduled payment;
You monitor your payment schedule and maintain access to your Humanitix “Manage Order” page (accessible via the confirmation email);
If your scheduled payment fails, you are at risk of your order being cancelled. Humanitix may, but is not required to, attempt to re-process failed payments or notify you before cancellation occurs.

5. Failure to Complete Payment
If your Payment Plan is not fully paid off, your order may be cancelled, and your tickets may no longer be valid for entry. Any non-refundable amounts already paid will not be returned to you.

6. Payment Method
By entering into a Payment Plan, you authorise Humanitix (or its third-party payment processor) to automatically charge your saved card for each instalment according to the payment schedule provided at the time of purchase.

You are responsible for ensuring your payment method remains valid throughout the duration of your plan. You can update your linked card at any time via the “Manage Order” link provided in your confirmation email.

7. No Changes to Plan
Once you’ve started a Payment Plan:

You cannot change the number of instalments or the dates they are due;
You cannot cancel the plan without forfeiting any non-refundable amounts.

8. Disputes
If you believe you have been charged in error, please contact Humanitix support as soon as possible. Disputes relating to event cancellations, rescheduling, or refund requests should be directed to the event organiser in accordance with their stated policy.

9. Changes to These Terms
Humanitix may update these Terms from time to time. If material changes are made, you will be notified using the contact details you provided at purchase.

ONSITE PAYMENTS

Kambe Events reserves the right to change any and all arrangements at the Festival, including those relating to payment transactions.

At the Festival, all festival bars, food traders, merchandise points, Public Info and the tobacco kiosk, will accept contactless card payments (including chip and pin processing and mobile phone activated payments such as Apple Pay).

Bars, merchandise points, the tobacco kiosk, and Public Info will not accept cash.

Cash may be accepted at other points of sale, such as food outlets, rides and traders at the discretion of the vendor. There will be on-site ATMs at Shambala, but cash-free contactless payments play an important role in improving security and safety for all and simplifying operations. Please choose contactless payments if you can.

CANCELLATION, MISUSE, REFUNDS AND RESALE

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Kambe Events Ltd has no obligation to refund any monies or exchange tickets should the programme be altered, or varied, for any reason. Tickets are sold “subject to licence” approval. In the event of the unforeseen cancellation of the event, tickets may be transferable to a future event.

Only public tickets issued by our sole primary ticket agent, Humanitix, will be valid for the event. Avoid disappointment and fraud – do not buy or sell tickets from anywhere else.

Tickets for Shambala Festival are non-refundable.

Humanitix is our sole and official resale partner. If you can no longer attend the event, you will be able to list your ticket for resale at face value via the ‘Manage Order’ button on your order confirmation email, once the resale window opens in 2026.

If tickets are found to have been listed, re-sold or transferred for profit, or commercial gain on any other platform, they will be voided, the holder refused entry.

Kambe Events Ltd reserves the right to refuse resale and or void any tickets at its sole discretion.

Kambe Events Ltd is unable to accept any liability to replace any tickets lost, stolen, damaged or unauthorised use of e-ticket codes resulting from the sharing (deliberate or accidental) of e-tickets and barcodes by purchasers, after they have been received. Please note once an e-ticket is used or ‘spent’, it becomes invalid and any further persons attempting to use the same e-ticket or barcode will be rejected.

In the event a Force Majeure occurs, which is outside the reasonable control of Kambe Events Ltd, Kambe Events Ltd shall notify ticket holders specifying the nature, cause and likely effect of the Force Majeure event. Kambe Events Ltd will not be deemed to be in breach of this Agreement (including cancelling the event) where such breach or failure to perform is as a result of a Force Majeure event.

“Force Majeure” means: (a) any cause preventing the Kambe Events Ltd from hosting or staging the Event (in whole or part) or otherwise from entering the festival grounds due to any unavailability of the festival grounds or any actions or omissions of the festival grounds’ owner; and/or (b) where the following occurs or there exists a real likelihood or material threat of the following occurring: any other event, act, statute rule regulation or act of any government or any other legally constituted authority, non-happening, omission or accident (including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, acts of God, war (whether declared or not), threat of or preparation for war, terrorist activity, failure of public utilities or civil commotion, royal demise) beyond Kambe Events Ltd’s reasonable control.

PAY IT FORWARDS: SHARE THE LOVE DONATIONS

Donations made to the Pay It Forwards pot are not tickets of any kind, and making a donation does not give you access to the festival.

COMMUNICABLE DISEASES

It is expected from time to time, that in order to adhere to conditions of licence and maintain customer and crew safety, additional measures may be in place for the Festival in relation to communicable diseases. The preparation, planning and mitigation of risk will be dynamic. Updates are to be expected, but we draw your attention to the specific and current clauses below:

There are particular risks associated with attending any outdoor gathering (including the Festival). We will take reasonable steps to comply with any relevant guidelines intended to reduce the spread of all diseases. We will make you aware of these measures. We do not take responsibility for the behaviour or health of other Festival attendees and cannot effectively ensure that no attendees at the Festival will carry disease. Accordingly, we will not be responsible if you catch any disease at the Festival, or for any illness or death of any Festival attendees caused by disease. You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.

To help us to reduce the spread of any disease we ask that you do not attend the Festival if

you have tested positive for a contagious disease,
you display any symptoms of a contagious disease,
you are otherwise required to self-isolate.

You must follow all guidelines and/or entry requirements notified by us to you and which will apply to your attendance at the Festival. We may be required to amend our guidelines before or during the Festival and ask that you comply with any updated guidelines notified to you.

You must follow all government guidelines concerning any communicable disease (which may be updated from time to time).

You understand that you are fully responsible for all costs incurred in following all guidelines and/or entry requirements, including all government guidelines.

You understand that we have the right, at our complete discretion, to refuse entry to any attendee who we reasonably believe may display symptoms of any communicable disease, or who may not have followed guidelines or entry requirements. You also understand we may require that any attendee leaves the Festival where we reasonably believe that they may not be complying with these terms.

If we are required to exercise these rights, you acknowledge and agree that we will not be obliged to refund you for your ticket and any other costs you have, or might incur.

SITE RULES

Site rules must be observed at all times. Site rules apply to all areas of the event including campsites and car parks.

They also include any published information (via email or on the website) relating to personal conduct guidance i.e. acceptable noise levels and management of waste.

We reserve the right to eject individuals or groups, for the contravention of these site rules, or for any reason whatsoever at the discretion of Kambe Events staff, via the onsite evictions process.

A valid ticket in an individual’s name, corresponding to the correct associated wristband must be worn by all patrons, public, crew and performer. Personal identification must be shown on request.

Anti-social, abusive, violent, threatening or predatory behaviour, hate speech, harassment or discrimination of any kind will not be tolerated and anyone found to be perpetrating any of these will be removed from the Festival.

Eviction is at the discretion of Kambe Events Ltd and its staff team.

Any form of criminality will be reported to the police and any other relevant authorities. This includes theft and criminal damage, such as tagging or vandalism on site.

No glass is permitted on the festival site for safety reasons. Searches will be carried out on entry. Glass identified during searches on entry will be confiscated and forfeited – this includes foodstuffs.

Alcohol policy: You may bring limited amounts of alcohol to site. The per adult limit is:

16 x 440ml cans of lager/cider/beer OR
up to 70cl of spirits (not in glass) OR
18 x 250ml cans of premixed spirit drinks OR
3-litre box of wine OR
7 litres of cider/lager/beer in plastic bottles or cans.

Excess alcohol will be confiscated and forfeited. Alcohol can only be brought into the festival on your first entry. There is strictly no re-entry to the festival with alcohol. No bulk items e.g. cases or slabs of cans and keg dispensers are allowed.

Smoking is not permitted in enclosed public spaces or buildings including toilets, tents and venues. This includes e-cigarettes and vapes.

Fires are permitted in campsites only if they are off the ground (i.e in a fire bowl) and attended and responsibly managed as per guidance issued. Fires are not permitted in any car parks or entertainment areas. The onsite Fire Response Team will extinguish any fires not meeting the above criteria, or deemed to be posing a risk.

Animals may not be brought anywhere on the site, with the exception of registered assistance animals. These must be applied for via the Accessibility booking process.

The use of drones or similar equipment for any reason is prohibited on or near the event without written permission from Kambe Events Ltd.

Re-entry of persons is subject to our exit and re-entry system, and re-entry is at the discretion of Kambe Events Ltd and its staff. There is no pedestrian re-entry from midnight to 8am. There is no re-entry for vehicles into the designated campervan fields at any time.

Drugs and Medication

Shambala Festival and Kambe Events Ltd have a No Drugs Policy regarding the possession, use or sale of illegal drugs, including Nitrous Oxide and all other products banned under the New Psychoactive Substances Act 2016.
The Festival reserves the right to conduct security searches at the gates, onsite or when leaving on anyone reasonably suspected of possessing, using or selling illegal substances or any infringement of this policy.
Security are authorised to conduct searches of clothing and possessions. Please note that intimate body searches can only be carried out by the police.
Failure to submit to a search on request will result in either escalation to the onsite police, or ejection from the festival.
Amnesty bins are in position at the gates and in certain locations within the festival.
Prescription medication must be declared before entering the search and entry points. Personal medication will be authorised only if it is in its original packaging, supported with a copy of the prescription in the ticket holder’s name.
Medicinal (prescribed) cannabis – as per other prescription medicines, medical cannabis must be in its original packaging, and accompanied with a prescription in the ticket holder’s name. Ticket holders are advised to only bring quantities sufficient for the duration of their stay, and avoid bringing accessories.
CBD – In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labelled product that clearly displays the CBD and THC content information. At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the festival site, security will be looking at the content information to determine legality.
Our policy on CBD reflects the current national approach, however, it is important to note that Government departments are currently reviewing these products, and if there is any change in the regulations, Shambala’s T&Cs will by necessity change accordingly.

Prohibited Items

Items which you cannot bring to the festival:

Illegal drugs (as detailed above)
Weapons, including knives and potential weapons
Glass – We do not allow any glass on site for safety reasons
Non-personal or excessive amount of cigarettes and/or rolling tobacco
Non-personal or excessive amounts of alcohol – (as detailed above)
Any items with an intention to retail without prior arrangement
Sound systems, PA, lighting, projection or special effects equipment without express written approval from Kambe Events Ltd. Small portable speakers are allowed, at the discretion of Kambe Events Ltd staff. Where these are deemed to cause a disturbance, Kambe reserves the right to ask the ticket holder to switch off or remove the item. Failure to comply will result in the item being confiscated.
Unauthorised goods with any Shambala logo or branding
Body piercing or tattoo equipment
Candle flares, smoke and gas canisters without written approval from Kambe Events Ltd
Floating sky lanterns
Fireworks and other explosives
Generators
Lasers
Drones or other airborne apparatus
Gas bottles larger than 2.75 kg
Gazebos in general camping

Items may be confiscated at the discretion of Kambe Events Ltd and its staff. Any confiscated items will be disposed of and cannot be returned post event.

OTHER

Shambala’s Nudity Policy

Shambala’s policy on nudity aims to balance a supportive approach to an individual’s wish to feel free and safe to choose to be without clothes, and wider considerations about everyone’s comfort and safety. Shambala considers public nudity of a non-sexual manner to be natural. We accepts respectful [adult] nudity in the campsites and main outdoor festival areas in daylight hours, and in the Sauna and Spa areas at all times. As part of our general approach to sexual safety, and a commitment to ensuring everyone’s comfort, nudity is not permitted in indoor venues (other than activities such as talks or workshops where attendees are predominantly seated) or dense crowds. Adult nudity is not permitted in the Children’s field (Playtopia) and Woodland Tribe areas, nor the Family Camping areas.

Shambala’s Inclusivity Policy

Shambala is taking active steps to improve inclusivity and diversity – we want everyone to feel welcome and able to enjoy the festival. Data gathered at the point of sale with Humanitix will help us understand our audience makeup , shape the event and measure our progress.

We want Shambala to be a safer space and strongly believe that everybody has the right to enjoy the festival experience free from discrimination, harassment, microaggressions, abuse or intimidation. We are committed to ensuring that Shambala is an inclusive space for communities targeted by discrimination such as racism, sexism, transphobia, ableism and homophobia. We welcome feedback on how we can improve on these efforts. Every person who comes to Shambala, be it crew, artists or audience has a shared responsibility to oppose discriminatory behaviour and promote inclusivity. This is a community and everybody is welcome.

THIRD PARTY SUPPLIERS

Additional services and supplies linked to the festival may be offered by third parties. These are outside of the scope of these terms and conditions, which refer specifically to the tickets on offer via Shambala’s Humanitix page.

All responsibility and liability for any third-party supplies including but not limited to, boutique camping, spa facilities, onsite vendors and Red Fox Cycling rests with the supplier themselves. Their full T&Cs should be reviewed at the point of sale.