Camping, Drinking, Eating, Fires, First Aid, Lost Kids, Keeping your stuff safe…
The stage for Shambala is a beautiful country estate in the heart of the English countryside with stunning lakes, lush flat fields, woodlands and meadows. Over the bridges you can find healers waiting to massage and pamper fun fatigued limbs, lounge around in hot tubs sipping cocktails or just soak up the amazing entertainment in the wonderful environment.
We provide fresh drinking water taps around the perimeter of the camp sites and throughout the entertainment areas, good toilets (many compost loos) and access to hot showers. Camping is all reasonably flat. In 2018, we had 180 tents left behind at the end of the festival – we are not the kind of event where you leave your tent – it costs us money and it’s wasteful. Please keep campsites tidy too! We have 24 hour stewarding and security in the campsites, so if you need to ask a question, grab a friendly Oxfam Steward, either at one of the Campsite Hubs or as they pass. Please observe the quietness curfew of midnight for those who need their beauty sleep – there’s plenty to keep you busy until late in the entertainment areas.
Got a thirst on? Then visit one of the many bars on site serving over 50 draught lines; the finest ciders, ales, lagers and sumptuous cocktails, designed by our in house ‘mixologist’s’. They await your parched lips! All at reasonable prices and with contactless payment available, there’s less need to carry cash. Help support our range, suppliers and fund the festival rather than multinational supermarkets!
They say “you are what you eat” and we pride ourselves in selecting the best food providers on the festival circuit, providing delicious cuisine from around the world all at reasonable prices, with strict ethics around sourcing produce.
At Shambala, we have always endeavoured to find ways to reduce the environmental impact of our festival and we can’t help but feeling there is a big, meaty elephant in the room. So, in 2016 we set ourselves a challenge – to provide the most eye-popping, mouthwatering, colourful, hearty array of cuisine without a single bit of meat or fish on sale. Not a sausage. We were blown away, when, after the event, 77% of those who filled out our post-festival survey voted to keep Shambala a veggie paradise, and a similar amount after 2018. In 2019, once again our trusty food traders will be serving up delicious meat-and-fish-free menus, though we are looking at ways to introduce the odd bit of uber-sustainable meat and fish options around the site in surprising and thought-provoking ways, watch this space!.
Want to know more about meat-free Shambala? Check out our FAQ!
Note that we allow people to bring their own meat onto site, but we ask strongly that you either give the meat-free a chance, or get into the spirit of the ethics and choose to bring meat or fish that meets very high standards.
Cash, Credit Cards and the Camp Shop
We have an onsite cash machine (open 24hrs) and a camp shop selling all sorts of useful stuff from nappies to chocolate and from batteries to bread. Our main bars accept card payments, contactless and Apple pay.
After good behaviour over the last few years, we have been allowed by the estate to have fires in the campsites and camper-van fields. Fires must be:
• Off the ground (i.e. in a fire-wok)
• 2m from any tent and 3m from any vehicle
• Attended at all times and kept well away from gas canisters and cookers
• Campsite Stewards will put out any fires which are not off the ground
Firewood is on sale at Public Info from 9am – 7pm daily. The firewood is sustainably harvested from the Estate and all profits made will go towards managing the Estate’s woodland. Please do not scavenge wood from surrounding areas as they form valuable habitats. Please take note of the fire points (fire towers and Camp Hubs) and return used gas canisters from camping stoves to the Recycling Exchange for disposal and recycling.
First Aid and Welfare
The Medical team welcomes you and your injuries to our Festival Medical Centre (please see map in programme for location). Open 24 hours a day, pop in for any reason however minor it seems.
The Samaritans welfare team are next door, ready with a cup of tea and calm space to help you with whatever you may need.
The Herbal 1st Aid tent provides advice and herbal medication for illness that occurs during Shambala. Staffed by professional Medical Herbalists, they offer a consultation area with a space for confidential consultations; a well-stocked herbal medicine dispensary; a quiet seating area for chatting/resting/rehydration/recovery, with free herbal tea available. Advice and consultations are free – we make a small charge for medicines.
We are proud to be part of an industry-wide initiative promoting sexual safety at festivals – we believe that everyone should feel (and be) safe at all times, and that any form of uninvited advance (physical or verbal) is absolutely unacceptable. Shambala is already a very strong and conscientious community, with very few reports of such incidents over the years, but we strongly encourage anyone who has experienced or witnessed sexual harassment to report it to a steward or security – we will take all reports seriously and take appropriate action. Don’t be a bystander!
Lost kids and Adults!
Should you lose them, or they lose you, our professional Lost Kids Team are at hand 24 hours a day. The Lost Kids Tent is next to the Medical Centre. Please report lost kids to any steward or official immediately and follow their advice – we have procedures – and they work!
Keep your stuff safe – The ‘Tent Watch’ Campaign
Sadly, tent thefts are becoming common at events across the UK. Our Tent Watch campaign has been amazingly successful, helping us to keep tent thefts to only a handful. We are determined to keep it this way, and we need to work together as a festival community to achieve this. Tentwatch is a partnership between festival goers and out staff.
Five things we’re doing:
- We have significantly increased security and stewarding in all of the campsites to maintain a reassuring vigilance and be on hand to help generally
- There will be seven new ‘Campsite Hubs’, which will provide a 24 hour info point and become the centre of camping ‘neighbourhoods’, ready to receive news of any tent thefts so we can act super-quickly.
- The perimeter will be more secure, with more fencing, lighting, increased security, ferocious animals with sharp teeth, a piranha infested moat and a dedicated evictions team to seamlessly deport undesirables and fence-jumpers.
- Pass out system – this year if you need to pop out to your car in the carpark your wristband will be zapped, so we can check you should be coming back in.
- We have a specialist campsite response team (with serious skills), and will be recruiting rangers to spread the word about how we can keep things tight.
Five things you can do:
- Don’t bring unnecessary valuables
- Use the locker service onsite to securely store valuables – see information below
- Be sensible with your stuff in your campsite/ in tents at night (e.g. don’t leave it by the door!)
- Know your neighbours – create a community and look out for each other
- Report ANYTHING suspicious or any thefts immediately to a steward, member of security team or Campsite Hub so we can respond quickly OR ring the onsite 24hr hotline (see program for number).
The key to all of this is working together. Shambala is already a tight community of lovely people and we can easily make it difficult for thieves to begin to target the event. We are our own Community CCTV. Each year since 2013 we have tracked down, caught and arrested thieves by Friday night, due to festivalgoers and security working together. Lets keep it up!
Keep your valuables safe at the festival by using our secure lock up unit – provided by CND and run by volunteers with all income going to the campaign. You’ve got two options.
- A4 envelope – car keys, passports, bank cards etc.
- A shelf space suitable for one large rucksack, if you need more space than that simply buy a second space!
Lockers will be bookable in advance in the New Year