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Please watch the short video below, which gives some top tips on how to keep your stuff safe.


  • Don’t bring unnecessary valuables
  • Use the locker service onsite to securely store valuables – see information below
  • Be sensible with your stuff in your campsite/ in tents at night (e.g. don’t leave it by the door!)
  • Know your neighbours – create a community and look out for each other
  • Report ANYTHING suspicious or any thefts immediately to a steward, member of security team or Campsite Hub so we can respond quickly OR ring the onsite 24hr hotline (see program for number).


Keep your valuables safe at the festival by using our secure lock up unit – provided by CND and run by volunteers with all income going to the campaign. You’ve got two options..

£3 – Whatever you can fit in an A4 envelope – carkeys, passports, bank cards etc.

£5 – A shelf space suitable for one large rucksack, if you need more space than that simply buy a second space!


We are proud to be part of an industry-wide initiative promoting sexual safety at festivals – we believe that everyone should feel (and be) safe at all times, and that any form of uninvited advance (physical or verbal) is absolutely unacceptable. Shambala is already a very strong and conscientious community, with very few reports of such incidents over the years, but we strongly encourage anyone who has experienced or witnessed sexual harassment to report it to a steward or security – we will take all reports seriously and take appropriate action. Don’t be a bystander!


We want Shambala to be a safer space and strongly believe that everybody has the right to enjoy the festival experience free from harassment, microaggressions, abuse or intimidation. We are committed to ensuring that Shambala is an inclusive space for communities targeted by discrimination such as racism, sexism,  transphobia, ableism and homophobia. We welcome feedback on how we can improve on these efforts. Every person who comes to Shambala, be it crew, artists or audience has a shared responsibility to oppose discriminatory behaviours and promote inclusivity. This is a community and every body is welcome. 


Should you lose your children, or should they lose you, our professional Lost Kids Team are at hand 24 hours a day. The Lost Kids Tent is next to the Medical Centre. Please report lost kids to any steward or official immediately and follow their advice – we have procedures – and they work!


The Medical team welcomes you and your injuries to our Festival Medical Centre (please see map in programme for location). Open 24 hours a day, pop in for any reason however minor it seems.

The Samaritans welfare team are next door, ready with a cup of tea and calm space to help you with whatever you may need.

The Herbal 1st Aid tent provides advice and herbal medication for illness that occurs during Shambala. Staffed by professional Medical Herbalists, they offer a consultation area with a space for confidential consultations; a well-stocked herbal medicine dispensary; a quiet seating area for chatting/resting/rehydration/recovery, with free herbal tea available. Advice and consultations are free – we make a small charge for medicines.


Shambala Festival has a zero tolerance policy for drugs and legal highs, which is a legal requirement for licensing an event in the UK. The same laws apply within the festival site as on the outside. Drugs are illegal and can cause serious harm. Should you be found with either a controlled substance or herbal or legal high at the point of entry you will be denied entry and handed over to the Police. Should you be found within the festival site with either a controlled substance or herbal or legal high you will be ejected and handed over to the Police.

Shambala also supports a harm reduction approach in principle. In future we aim to work with The Loop, to provide drug testing onsite. In order to do this we need the agreement police and health services in the county.
In the meantime we will continue to provide information about the harm that drugs, including legal highs, can cause – not least to the environment – and share intelligence with other events about trends, warn our audience about any safety concerns regarding particular drugs found on site, and provide excellent medical and welfare services to support those who choose to take drugs and find themselves in need of help.