Terms & Conditions

GENERAL

“Shambala Festival”, “Us”, “We”, “Our” means Kambe Events Ltd and/or its representatives, employees and subcontractors.

Please read all the information below carefully.

These T&Cs are subject to change from time to time in our sole discretion and we will notify you by posting the amended T&Cs to the Event website.

The purchase and retainment of tickets beyond the ticket launch date (30th September 2026) of Shambala Festival 2027 constitutes an acceptance by the purchaser and entrants of these terms and conditions, and an undertaking on the part of ticket holders to observe them.

Please check the FAQs section regularly for changes and to ensure you have up to date information as you are bound by these terms and conditions. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms.

Terms and conditions do not affect your statutory rights.

All of these terms and conditions are governed by English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Kaboodle is our sole and official public ticket agent for Shambala Festival.

No other body is authorised to sell or resell public tickets. Public tickets will not be valid unless purchased through Kaboodle. Please see the “Cancellation, Misuse, Refunds and Resale” section below for more information.

Tickets are non-refundable after purchase.

All tickets to the Festival are sold as personal and revocable licenses on behalf of Kambe Events Ltd. Kambe Events Ltd reserves the right to change all, or any, arrangements concerning Shambala Festival without notice, nor with any obligation whatsoever to refund.

The event dates for Shambala Festival 2027 are from Thursday 26th of August to Monday 30th August 2027. The site and campsites are scheduled to open at midday on Thursday and close at midday on Monday. Ticket holders will not be admitted outside of these times. Any exceptions to this will be solely at our discretion. More detailed information and confirmation of opening times will be sent to ticket holders ahead of the event. It is the responsibility of ticket holders to check gate opening and closing times – which may change without notice.

All ticket holders must adhere to the rules and regulations of the venue, the event organisers (Kambe Events Ltd) and of Shambala Festival.

It is possible that exposure to loud and excessive music may cause damage to hearing, please bring your own ear protection.

Please be aware that special effects including, but not limited to, pyrotechnics, lasers, strobe lighting and smoke machines may be used in performances.

Kambe Events Ltd, Shambala Festival and our official agents accept no responsibility or liability for personal or property damages, losses, injuries or illness sustained at this event, other than caused as a result of our negligence.

You understand and accept that you will be attending the Festival and using any facilities on-site at your own risk.

Our photographers and videographers will be on site, capturing images and video recordings of the festival, including the ticket holders. By entering the site, you give your express consent to your likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time, including CCTV, filming for crime management or security purposes and/or for marketing. The audience has no rights to these images, and Kambe Events Ltd or any authorised third party is entitled to free use of these images and recordings in any reasonable manner without claim.

We store your personal data when purchasing tickets. This data will be treated in accordance with GDPR regulations and our Privacy Statement. We will not, unless we are legally compelled, release personal data to any third party. We may contact you with Shambala and Kambe related news and information.

ROAR – Right of admission is reserved by Kambe Events Ltd and Shambala Festival at all times.

Kambe Events Ltd reserves the right to refuse admission or charge additional surcharges if the incorrect ticket has been purchased.

Kambe Events Ltd reserves the right to cancel tickets purchased for any reason.

In the event of any breach of these terms & conditions, Kambe Events Ltd, it’s staff and agents reserve the right to cancel tickets, to refuse admission, to remove the holder, or to confiscate offending articles, as the case may be, and in any case, to retain any monies paid for the relevant ticket(s).

TICKETS & TYPES

For the avoidance of doubt, any reference to tickets within the terms and conditions relate to public tickets for Shambala Festival 2027.

All public tickets are sold subject to availability and at the prices listed on the ticket page, via our sole agent Kaboodle.

Tickets are subject to agent booking fees and transaction charges applied by Kaboodle. The quantity of any and all tickets available and the volume that may be purchased by customers may be restricted wholly at the discretion of Kambe Events Ltd.

Ticket(s) will be confirmed via email from Kaboodle. All purchased tickets will be sent by email in early August 2027.

Once named a Ticket cannot be passed or transferred to another individual unless done so via our authorised ticket agent, for which an administration fee will be charged, and only to a known individual.

Where ticket types are related to a specified age bracket, all entrants to Shambala Festival 2027 must be the correct age for the ticket type on their date of entry to the Festival. Identification checks will be in operation, and refusal of entry or surcharges may be applied should a Ticket Holder hold the wrong ticket type upon arrival to site.

ADULT TICKETS

All types of adult tickets for the Festival in 2027, with the exception of Sunday day tickets, provide full access for the duration of the event.

Adult Weekend Green Traveller Tickets

Green Traveller Adult Weekend tickets are discounted by £40, compared with Tier 4 standard Adult Weekend tickets, and must be purchased in conjunction with any one of the following travel tickets:

Shambala Express (Coach ticket)
Rail Traveller (Shuttle Bus ticket)
Red Fox Cycling Tour (Cycling tour ticket)

The discounted Weekend Green Traveller tickets are only valid with arrival on the designated form of transport. Failure to present evidence* of one of the below on arrival may result in admission being refused, or a surcharge applied at the gate.

*Evidence required to validate Green Traveller tickets on arrival to the festival:

Rail Shuttle Bus: Presentation at the point of entry of a valid train ticket to Market Harborough or Long Buckby rail stations for the same day as entry, along with your shuttle bus ticket.
Shambala Express Coach: Arrival to site on an official Shambala Express Coach
Red Fox Cycling: Arrival to site on official Red Fox Cycling Tour (group)

All ticket holders travelling by rail are responsible for all aspects of their rail travel and arrangements. The Festival can not accept any liability for disruptions to these arrangements whatsoever.

Young Adult Weekend Ticket

Young Adult tickets (including Tier 1, Tier 2 and Tier 3) are available for persons aged 18 to 25 years inclusive. All Ticket Holders using these ticket types must be within the correct age bracket on the date of entry to the Festival. Identification checks will be in operation, refusal of entry or surcharges may be applied should an attendee not be within the correct age bracket.

Elders Weekend Ticket

An Elders ticket is available for persons aged 70 years and over. All ticket holders using this ticket type must be within the correct age bracket on their date of entry to the Festival. Identification checks will be in operation, and refusal of entry or surcharges may be applied should an attendee not meet the required age criteria.

Child & Teen Weekend Tickets

Teen (13 – 17 years)
Child (5 – 12 years)
Under 5yrs (0 – 4 years)

The ages stated on ticket types apply to the age of the ticket holder on the day of entry to the event, not the date of ticket purchase. Photographic proof of identification may be required and must be either a Driver’s License, Passport, or part of the PASS Scheme – www.pass-scheme.org.uk

Admission may be refused, or surcharges applied, if you arrive at the event with tickets of the wrong age bracket for the holder.

All Teen, Child and Under 5 yrs ticket holders (Minors) must be accompanied to the event by an adult ticket holder. Where this is not their parent, the adult ticket holder must assume Guardianship of the child and act in Loco Parentis for the Teen or Child. Unaccompanied Minors will not be permitted to enter the event and their ticket will be void.

· A ‘Child’ or ‘Under 5’ ticket holder’s Guardian must be at least 21yrs of age and can be Guardian to a max 3 children.

· A ‘Teen’ ticket Guardian must be 30yrs or over of age and can be Guardian for a maximum of 2 Teen tickets (3 Minors in total)

Under 5 tickets are free of charge and valid for ages 0 – 4 years inclusive. Under 5s tickets must be booked and registered in advance.

For Teen, Child and Under 5s tickets, the Minor’s name, and the contact name and phone number of the Guardian is required as part of the ticket booking process.

Loco Parentis: in order to satisfy our safeguarding conditions, the nominated Guardian must:

be ‘loco parentis’ for that child whilst at the festival site (this means they are legally entitled to make decisions for that child) in emergencies,
have been given permission by the legal guardian of the child to act as loco parentis in emergencies,
be associated with the under 18 year old via their wristband on arrival,
be available throughout the festival on the phone number provided on the ticket system.

You agree to these conditions as part of the ticket buying process.

SUNDAY DAY TICKETS

These Terms & Conditions apply specifically to Sunday Day Tickets. All standard Festival Terms & Conditions also apply unless otherwise stated below.

Sunday Day Tickets are valid for entry on Sunday only.
Entry to the event site is permitted no earlier than 09:00 on Sunday.
Last entry is at 17:00 on Sunday
All Sunday Day Ticket holders must vacate the site no later than 02:00 on Monday morning. Overnight camping is not permitted.

Prohibited Items:

All standard prohibited items listed in the general Terms & Conditions apply. In addition:

No alcohol may be brought into the site by Sunday Day Ticket holders
No tents, camping gear or sleeping equipment is permitted

Any prohibited items may be confiscated, and entry may be refused or revoked without refund.

Parking:

Parking is not included with Sunday Day Tickets
A separate Sunday Day Car Pass must be purchased for access to designated Sunday parking spaces.
A fee of £1.50 is applied for every car pass to balance carbon emissions. These fees are included in the face value price of the ticket and are donated in full to our partner onboard:earth.
Parking availability is limited and available on a first-come, first served basis.

Dragonfly Camping Upgrade tickets

Dragonfly Camping wristbands upgrades are valid for 1 adult per wristband, and must be purchased in addition to a festival Adult Ticket.

Each adult wristband includes up to three under-18s (children or teens) for free.

Dragonfly camping has a designated car park. You must purchase a Dragonfly Car Pass to use this car park.

Dragonfly is not available for Camper Vans.

Unless you have purchased accommodation within the Dragonfly Camping field, you will need to bring a tent to camp in this area. The services and amenities provided within Dragonfly Camping are for the exclusive use of Dragonfly Camping wristband holders.

Pre-pitched camping options are provided by third party suppliers and are subject to their own Terms and Conditions.

ACCESSIBILITY SERVICES AND TICKETING

Shambala provides a range of accessibility services and facilities for use by ticket holders. Ticket holders wishing to use these services must submit an application in advance, before the deadline (below) to ensure adequate planning of infrastructure and service management.

Application for Use of Accessibility Services – Deadline 1st July

Applicants should secure their person ticket, then apply for accessibility services via the Accessibility Application form located on the Shambala website, before 1st July each year. Applications received after this time will not be prioritised and will only be accommodated where resources allow. We cannot guarantee that services or tickets will be available. We are not able to accommodate service requests that have not been booked and confirmed prior to arrival. Discretionary refunds may be available pre-event for unsuccessful accessibility applications.

Accessible Camping Area (ACA) use and Accessible Camper Van Tickets

Pitches in the ACA must be booked in advance via the Accessibility Application form and are issued on needs-based assessment and first come first served basis. Groups can be accommodated, where space allows, if requested before 1st July. All pitches accommodate a large camper van (8m maximum vehicle length) or a tent (6 berth maximum size) as standard. Pitches are allocated in advance to suit applicant requirements. Any awning or additional structure must fit within the boundary of the pitch including any guy ropes. Cars or non-converted vans are not permitted within the ACA. All camper vans must remain static once parked. Whilst Kambe Events Ltd cannot prevent vehicles from leaving the event site during the Festival, campervan and internal accessible parking re-entry is not permitted under any circumstances.

Following successful application, ACA campervan tickets will be made available for purchase.

Accessible Parking

Accessible vehicle tickets must be booked in advance via the Accessibility Application form. A payment link to pay for the ticket will then be issued. A parking ticket is not valid until payment has been received. Accessible parking areas are intended for disabled ticket holders or those with mobility issues. Friends or assistants are asked to use standard car parking areas.

Personal Assistant Tickets

Free Personal Assistant (PA) Adult tickets (including a required vehicle pass for the Personal Assistant) are available to eligible attendees. Free PA Tickets need to be requested once standard attendee tickets have been purchased, using the Accessibility Application form link on the “Personal Assistant” accessibility page.

To qualify, eligible attendees must evidence one of the following:

receive Middle or Higher Rate DLA
receive Personal Independence Payment (PIP)
receive Attendance Allowance
have a Nimbus Access Card
have a recognised Assistance Dog ID Card
have a certificate of visual impairment
are registered as d/Deaf

Eligibility for a PA Ticket does not necessarily entitle ticket holders to a space in the Accessible Camping Area (ACA) and associated vehicle parks.

Free Transport Assistance

Onsite Transport Assistance is a dedicated service for disabled attendees only, and needs to be pre-booked prior to the event, via the Accessibility application form.

RECYCLING BOND DEPOSIT TICKETS

It is a requirement that all orders which include adult ticket(s) have a minimum of one £25 refundable recycling bond ticket. This is regardless of the number of people tickets contained within any particular order. This is mandatory at the ticketing point of sale.

The Recycling Bond is refundable upon delivery of a bag of recycling to the designated onsite Recycling Exchange. Please note that bags with recyclable and non-recyclable waste mixed will not be accepted. Instructions on recyclable waste can be found on the website, in the festival programme, and on the festival app. A full refund will be provided to the booker’s bank account post-Festival.

Those who do not redeem their deposit onsite will forfeit their deposit. It is the ticket holders’ responsibility to be aware of the opening times of the recycling exchanges, and deposits can only be redeemed onsite by taking the actions outlined above.

Shambala Express Coach Tickets:

All Shambala Express Coaches are operated by Big Green Coaches. All tickets and prices are inclusive of outward and return journeys, to and from the designated departure points.

Departure points available are:

Birmingham
Sheffield
London
Bristol
Brighton
Manchester

Child Shambala Express Coach Tickets apply to ages 3 – 15 years. Under 3s can travel free on an adult’s lap. Under 16s must be accompanied by an adult to use this service, and ID may be required.

All departures to site are on the Thursday of the Festival opening. It is the ticket holder’s responsibility to ensure they have booked the correct departure point and time.

Our coach services are non-wheelchair accessible as standard. Ticket holders with accessibility considerations should contact Big Green Coaches, the coach supplier directly with any queries.

All coaches return from site to their departure points on the Monday after the Festival – you are requested to be at the departure point 15 minutes prior to departure. Refunds will not be made if you miss your departure on either leg of the journey, nor does Kambe Events Ltd have any obligation to secure alternate travel.

Luggage space on the Shambala Express coaches is limited; it is expected that travellers only bring as much as they can carry without assistance from coach staff.

Excessive baggage may be refused at the discretion of coach staff and stewards and you may be asked to leave luggage behind. Bicycles and Trolleys are not permitted.

Shambala Rail Shuttle Bus Tickets:

A Rail Station Shuttle Bus will operate for transfers from Market Harborough and Long Buckby rail stations to the Festival site on Thursday and Friday, and returning on Monday. These shuttle services operate on a rolling first come first served basis with services every 15-60 minutes dependent on demand.

The Rail Station Shuttle Bus service is available to all ticket holders. Tickets may be purchased in advance, with or without a Green Traveller ticket, or on the day. Tickets bought on the day will be priced as single journeys.

Information about the service will be updated periodically on the Shambala website travel pages.

Under 16s travel for free, and must be accompanied by an adult to use this service. ID may be required.

Shambala Red Fox Cycling Guided Ride Tickets:

Guided ride tickets from London must be purchased in conjunction with an Adult Weekend Green Traveller ticket for the Festival. A guided ride ticket alone does not provide access to the Festival. Both an outward and a return journey ticket are available for purchase. Book an Outward Journey Only and make your own way home, or book a Return and take a Red Fox coach back. .

Kambe Events Ltd / Shambala Festival are acting as a disclosed agent for all guided ride tickets that are provided by Red Fox Cycling. Please see the Red Fox website for full terms & conditions. All responsibility and liability for the rides rests with Red Fox Cycling.

VEHICLE TICKETS

Car Pass (5m maximum length vehicle)
Camper Van (6m maximum length vehicle)
Large Camper Van (8m max length vehicle)
Accessible Camper Van (8m maximum length vehicle)
Motorbike Pass

All vehicle types require a vehicle ticket to gain entry to the site and are sold subject to availability.

A fee of £1.50 is applied for every car pass and £3.00 per camper van pass to balance carbon emissions. These fees are included in the face value price of the ticket and are donated in full to our partner onboard:earth.

Cars

Car passes should be purchased in advance. The availability of on-the-day sales is not guaranteed and any sold will be subject to significant additional charges. Dragonfly car pass tickets are valid for first time entry until Friday at 10pm, after which time vehicles will be parked in general parking.

Motorbikes

Motorbike tickets must be purchased in advance, and are subject to availability. Shambala does not offer hard-standing parking.

Camper Van Pitches

Camper van pitches are valid for the following vehicle types/combinations only:

Permanently converted live-in vans
Car + caravan or trailer tent
Vehicles fitted with roof-top tents

Camper van tickets (and the pitch) are only valid if the pitch contains a live-in vehicle or other eligible vehicle.

Pitch Sizes:

Camper Van Pitch (Under 6m length vehicle) 5 x 7m
Large Camper Van Pitch (8m max length vehicle) 5 x 9m

All camper van pitches are only valid if the vehicle fits within the maximum length stated on the ticket purchased, surcharges may apply if the vehicle is longer than the maximum stated on the ticket.

Awnings, or any ancillary tents must fit within the boundary of your pitch including any guy ropes, otherwise the campsite management team will request that you move or remove them. Kambe Events Ltd. retains the right to remove awnings, tents and gazebos that exceed the pitch boundary, intrude into firelanes, cause a concern for safety i.e in the event of adverse wind/weather.

Any other cars and other non-converted vans (including SUVs and pick-up trucks) do not comply with our definition of a live-in vehicle and are strictly not permitted into camper van fields. Entry will be refused, purchased tickets will be non-refundable and surcharges may apply for correct ticketing.

Attendees bringing cars towing caravans/trailer-tents should purchase a camper van ticket and display the vehicle ticket inside the towing car/vehicle. You will be required to unhitch and remove the car to dedicated car parking away from your caravan immediately on arrival to your pitch.

Family camper van camping indicates closer proximity to family camping and services, it does not mean the area is quiet or has no noise. Family Campsite residents are asked to ensure low noise from their own campsites after 10pm (22:00hrs).

All camper vans must remain static once parked. Whilst Kambe Events Ltd. cannot prevent vehicles from leaving the event site during the event, campervan re-entry is not permitted under any circumstances.

It is not permitted that any cars are slept in during the event.

No electricity hook ups are available.

Camper vans are parked sequentially in fields on arrival. Those wishing to camp together must arrive together. Large and standard-sized camper van pitches are located in separate areas.

Payment Plans:

The purchase of a ticket for Shambala Festival 2027 constitutes a legally binding agreement between the purchaser and Kambe Events Ltd (Shambala Festival) and constitutes acceptance by the purchaser and entrants of these Terms and Conditions. By purchasing a ticket, the purchaser agrees to be bound by these Terms and Conditions and undertakes to ensure that all ticket holders and entrants comply with them.

Where a ticket is purchased using an instalment or payment plan, the purchaser is contractually committed to pay the full ticket price in accordance with the applicable payment schedule. Payment by instalments does not alter the total amount due for the ticket.

A ticket purchased using an instalment or payment plan does not entitle the purchaser to attend the Festival until the ticket has been paid for in full. The ticket will only be issued, activated or made available for admission once all amounts due in respect of the ticket have been paid.

Monthly Payment Plans are available for all ticket types through Kaboodle Payment Plans apply to the entire order (i.e. the full basket) and cannot be applied to individual tickets within an order.

The minimum Payment Plan term is two months. The deadline to opt into a Payment Plan is Monday 5 July 2027 at 23:59.

All Monthly Payment Plans must be paid in full by Friday 6 August 2027. If a Payment Plan is not completed by this date, the order may be cancelled.

If a Payment Plan is cancelled due to non-payment or failure to complete the plan by the deadline, no refund will be provided for any payments already made, and all amounts paid towards the order will be forfeited.

All payments are automated. It is your responsibility to ensure your nominated card remains valid and has sufficient funds for each scheduled payment. If a payment fails, you risk your order being cancelled and any non-refundable amounts (including booking fees, cancellation fees, and applicable layby fees) will be forfeited. Please refer to the full Kaboodle Payment Plan Terms below for details.

Kaboodle Payment Plan Terms (External)

Pre-Payment Plan Terms & Conditions

1. These terms and conditions apply to your purchase of a ticket on the Pre-Payment Plan. They are in addition to the standard ticket terms and conditions and privacy and cookies statement which will also apply.

2. To purchase a ticket through the Pre-Payment Plan you must be 18 or over and have a valid credit/debit card issued in your name.

3. Purchasing a ticket on the Pre-Payment Plan allows you to pay for the ticket via instalments over a set period of time on or around the dates detailed on your booking form and available on to view in your account.

4. The total price of your ticket will be as detailed on your booking form, this is made up of (i) the face value and (ii) the booking fee, pre-payment plan fee and e-delivery charges (together “Additional Fees”). The Additional Fees will be charged to your credit or debit card together with the first instalment of the face value of the ticket (the level of which is as detailed in your booking form). Each instalment thereafter will be deducted on a monthly basis after that without prior notice to you.

5. The Pre-Payment Plan requires that a full commitment is made to purchase a ticket and pay the full ticket price plus Additional Fees when the first instalment is made.

6. The transaction will be completed only once your payment of all instalments have been processed. If the ticket provider (Kaboodle) are unable to collect payment, they will contact you via email and/or telephone. If following this they are still unable to collect payment, we may cancel your purchase without further notice, in which case the ticket will be void. This means that you will not receive the ticket(s) and you will not receive a refund for any previous instalments, or Additional Fees, once the ticket has been cancelled.

7. Unless stated otherwise in the standard Terms and Conditions, the booking fee and all instalments are not refundable under any circumstances.

8. If you wish to pay the above instalments on dates earlier than those set out in your booking form, please contact Kaboodle on hello@kaboodle.co.uk. If you wish to pay off your balance early, you can do so by logging in to your account at https://account.kaboodle.co.uk/.

9. Please make sure that the credit or debit card details provided are correct and that such card will not expire before the date the final instalment is due. If the credit or debit card does expire or is lost or stolen, please contact us on hello@kaboodle.co.uk to update your details.

PAY IT FORWARDS: SHARE THE LOVE DONATIONS

Donations made to the Pay It Forwards pot are not tickets of any kind, and making a donation does not give you access to the Festival.

ONSITE PAYMENTS

Kambe Events reserves the right to change any and all arrangements at the Festival, including those relating to payment transactions.

At the Festival, all festival bars, food traders, merchandise points, Public Info and the tobacco kiosk, will accept contactless card payments (including chip and pin processing and mobile phone activated payments such as Apple Pay).

Bars, merchandise points, traders, the tobacco kiosk, and Public Info will not accept cash.

Cash may be accepted at other points of sale, at the discretion of Kambe Events Ltd.

CANCELLATION, MISUSE, REFUNDS AND RESALE

Although we will do our best to keep you informed of any cancellation, it is the ticket holders’ responsibility to establish whether an event has been cancelled and the date and time of any rearranged event.

Kambe Events Ltd has no obligation to refund any monies or exchange tickets should the programme be altered, or varied, for any reason. Tickets are sold “subject to licence” approval. In the event of the unforeseen cancellation of the event, tickets may be transferable to a future event.

Only public tickets issued by our sole primary ticket agent, Kaboodle, will be valid for the event. Avoid disappointment and fraud – do not buy or sell tickets from anywhere else.

Tickets for Shambala Festival are non-refundable.

It is prohibited to resell tickets for the Event, except where resold using the official resale platform of Kaboodle, in accordance with Kaboodle’s resale terms and conditions. Adding your ticket to the resale allows other customers to buy your ticket securely. Once resold, the original ticket is cancelled, you are notified and refunded the full ticket cost minus the booking fee, delivery and Ticket Plan (if purchased). Ticket resales will only become active once the event is sold out. Kambe Events Ltd reserves the right to close the resale platform at any time.

Tickets purchased from unauthorised sources may be rendered invalid and admission refused. Only wristbands issued by the Event in exchange for a valid ticket are valid for entry. The ticket holder is responsible for their tickets until it is exchanged for a wristband and then responsible for their wristband for the duration of the event.

Kambe Events Ltd reserves the right to void any tickets at its sole discretion.

Kambe Events Ltd is unable to accept any liability to replace any tickets lost, stolen, damaged or unauthorised use of e-ticket codes resulting from the sharing (deliberate or accidental) of e-tickets and barcodes by purchasers, after they have been received. Please note once an e-ticket is used or ‘spent’, it becomes invalid and any further persons attempting to use the same e-ticket or barcode will be rejected.

In the event a Force Majeure occurs, Kambe Events Ltd shall notify ticket holders specifying the nature, cause and likely effect of the Force Majeure event. Kambe Events Ltd will not be deemed to be in breach of this Agreement (including cancelling the Festival) where such breach or failure to perform is as a result of a Force Majeure event.

“Force Majeure” means: (a) any cause preventing Kambe Events Ltd from hosting or staging the Event (in whole or part) or otherwise from entering the Festival grounds due to any unavailability of the Festival grounds or any actions or omissions of the Festival grounds’ owner; and/or (b) where the following occurs or there exists a real likelihood or material threat of the following occurring: any other event, act, statute rule regulation or act of any government or any other legally constituted authority, non-happening, omission or accident (including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters, acts of God, war (whether declared or not), threat of or preparation for war, terrorist activity, failure of public utilities or civil commotion, royal demise) beyond Kambe Events Ltd’s reasonable control.

SITE RULES

Site rules must be observed at all times. Site rules apply to all areas of the Festival including campsites and car parks.

We reserve the right to eject individuals or groups for the contravention of these site rules, or for any reason whatsoever at the discretion of Kambe Events staff, via the onsite evictions process.

A valid ticket in an individual’s name, corresponding to the correct associated wristband, must be worn by all patrons, public, crew and performer. Personal identification must be shown on request.

Anti-social, abusive, violent, threatening or predatory behaviour, hate speech, harassment or discrimination of any kind will not be tolerated and anyone found to be perpetrating any of these will be removed from the Festival.

Any form of criminality will be reported to the police and any other relevant authorities. This includes theft and criminal damage, such as tagging or vandalism on site.

No glass is permitted on the Festival site for safety reasons. Searches will be carried out on entry. Glass identified during searches on entry will be confiscated and forfeited – this includes foodstuffs.

Alcohol policy: You may bring limited amounts of alcohol to site. The per adult limit is:

16 x 440ml cans of lager/cider/beer OR
up to 70cl of spirits (not in glass) OR
18 x 250ml cans of premixed spirit drinks OR
3-litre box of wine OR
7 litres of cider/lager/beer in plastic bottles or cans.

Excess alcohol will be confiscated and forfeited. Alcohol can only be brought into the Festival on your first entry. There is strictly no re-entry to the Festival with alcohol. No bulk items e.g. cases or slabs of cans and keg dispensers are allowed.

Smoking is not permitted in enclosed public spaces or buildings including toilets, tents and venues. This includes e-cigarettes and vapes.

Drugs and Medication

Shambala Festival and Kambe Events Ltd have a No Drugs Policy regarding the possession, use or sale of illegal drugs, including Nitrous Oxide and all other products banned under the New Psychoactive Substances Act 2016.
The Festival reserves the right to conduct security searches at the gates, onsite or when leaving on anyone reasonably suspected of possessing, using or selling illegal substances or any infringement of this policy.
Security are authorised to conduct searches of clothing and possessions. Please note that intimate body searches can only be carried out by the police.
Failure to submit to a search on request will result in either escalation to the onsite police, or ejection from the Festival.
Amnesty bins are in position at the gates and in certain locations within the festival.
Prescription medication must be declared before entering the search and entry points. Personal medication will be authorised only if it is in its original packaging, supported with a copy of the prescription in the ticket holder’s name.
Medicinal (prescribed) cannabis – as per other prescription medicines, medical cannabis must be in its original packaging, and accompanied with a prescription in the ticket holder’s name. Ticket holders are advised to only bring quantities sufficient for the duration of their stay, and avoid bringing accessories.
CBD – In order for the security staff at the gates to determine whether a bottle of oil is CBD, and therefore legal, we require for the bottle to be sealed (and never to have been previously opened), and a commercially labelled product that clearly displays the CBD and THC content information. At the entry gates, if the product has been previously opened, fails to display the content information, or is suspected by the search staff of being any substance other than CBD, security staff may treat it as a contraband item, and confiscate it. Within the Festival site, security will be looking at the content information to determine legality.
Our policy on CBD reflects the current national approach, if there are any changes in the regulations, Shambala’s T&Cs will by necessity change accordingly.

Prohibited Items

Items which you cannot bring to the Festival:

Illegal drugs (as detailed above)
Weapons, including knives and potential weapons
Glass – We do not allow any glass on site for safety reasons
Non-personal or excessive amount of cigarettes and/or rolling tobacco
Non-personal or excessive amounts of alcohol – (as detailed above)
Any items with an intention to retail without prior arrangement
Sound systems, PA, lighting, projection or special effects equipment without express written approval from Kambe Events Ltd. Failure to comply will result in the item being confiscated. A sound system that needs to be plugged into an external electric source, or one that has wheels will be confiscated. Portable speakers are discretionarily permitted as long as they do not cause a nuisance or disturbance to others
Unauthorised goods with any Shambala logo or branding
Body piercing or tattoo equipment
Candle flares, smoke and gas canisters without written approval from Kambe Events Ltd
Floating sky lanterns
Fireworks and other explosives
Generators
Lasers
Gas bottles larger than 2.75 kg (this does not include campervans)
Gazebos in general camping
Animals may not be brought anywhere on the site, with the exception of registered assistance animals. These must be applied for via the Accessibility booking process
The use of drones or similar equipment for any reason is prohibited on or near the Festival without written permission from Kambe Events Ltd.

Items may be confiscated at the discretion of Kambe Events Ltd and its staff. Any confiscated items will be disposed of and cannot be returned post event.

COMMUNICABLE DISEASES

We do not take responsibility for the behaviour or health of other Festival attendees and cannot effectively ensure that no attendees at the Festival will carry disease.

To help us to reduce the spread of any disease we ask that you do not attend the Festival if

you have tested positive for a contagious disease,
you display any symptoms of a contagious disease,
you are otherwise required to self-isolate.

Shambala’s Nudity Policy

Shambala considers public nudity of a non-sexual manner to be natural. We accept respectful [adult] nudity in the campsites and main outdoor festival areas in daylight hours, and in the Sauna and Spa areas at all times. As part of our general approach to sexual safety, and a commitment to ensuring everyone’s comfort, nudity is not permitted in indoor venues (other than activities such as talks or workshops where attendees are predominantly seated) or dense crowds. Adult nudity is not permitted in the Children’s field (Playtopia) and The Borogrove, nor the Family Camping areas.

THIRD PARTY SUPPLIERS

Additional services and supplies linked to the Festival may be offered by third parties. These are outside of the scope of these terms and conditions.All responsibility and liability for any third-party supplies rests with the supplier themselves, these suppliers include but are not limited to all onsite vendors and:

Prepitched camping:

Yurt Events Ltd
Umami Camping
Vintents
Hearthworks
Camplight
Hooes Yurts

Saunas, Spas, Ticketed Activities:

Wandering Wild Spa
Heatwave Sauna
SUP Yoga
Bump

Travel:

Coaches and Shuttles: Big Green Coaches
Cycling: Red Fox Cycling